Mercedes Torres
Oklahoma City,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Child Welfare Assistant II
Oklahoma Department of Human Services
Norman, OK
10.2024 - Current
- Responded to incoming calls, emails, faxes, and various inquiries from customers and coworkers.
- Ensured that office equipment was operational, well-stocked with supplies, and maintained in a tidy condition.
- Organized and upheld filing systems for documents and records.
- Participated in training sessions relevant to the field of child welfare.
- Collaborated effectively in team environments to boost workplace productivity.
- Applied advanced technical skills to troubleshoot complex issues and implement effective solutions.
Manager
Tienda Y Taqueria Guadalajara
Carnegie, OK
03.2021 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
Education
Associate of Science - Web Design And Development
Oklahoma City Community College
Oklahoma City, OK12-2023
High School Diploma -
Southeast High School
Oklahoma City, OK05-2021
Skills
- Communication skills
- Microsoft Office
- Document management
- Workflow optimization
- Problem solving
- Adaptability
- Hospitality and accommodation
- Record keeping
- Positive attitude
- Call handling
References
References available upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Child Welfare Assistant II
Oklahoma Department of Human Services
10.2024 - Current
Manager
Tienda Y Taqueria Guadalajara
03.2021 - 09.2024
Associate of Science - Web Design And Development
Oklahoma City Community College
High School Diploma -
Southeast High School
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