Mercedes vega
Orlando,FL
Summary
Dedicated Patient Service Representative with strong skills in communication and empathy. Proven ability to enhance patient satisfaction and streamline appointment scheduling, ensuring efficient healthcare delivery.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
True Health
Orlando, FL
12.2020 - 02.2026
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and healthcare providers, ensuring clarity and understanding of treatment plans.
- Resolved patient inquiries and concerns, fostering trust and maintaining positive relationships.
- Coordinated with insurance companies for verification and authorization of services, reducing claim denials.
- Led initiatives to enhance front desk operations, resulting in improved patient feedback scores.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
University High School
Orlando, FL06-1997
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
True Health
12.2020 - 02.2026
High School Diploma -
University High School