Mercedes Webb
Memphis,TN
Summary
Hardworking General Laborer with 5+ years of experience and training in customer service, warehousing, and child care. Skilled at project management and solutions-oriented problem solving with superior multitasking and prioritization skills. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise in operating basic hand RF guns. Excellent work performance in individual and team roles combined with a superior attendance record.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Kelly Services
04.2023 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Customer Service Representative
Insight Global
07.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed Registration Intake
Warehouse Clerk
Medline Distribution Center
02.2019 - 11.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Used hand-held scanners and physical logs to accurately track item movements.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
Hotel Front Desk Receptionist
Travelodge
08.2018 - 10.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Daycare Helper
A Step Above Childcare
05.2015 - 08.2018
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
No Degree - BA of Social Work
Walden Univeristy
Minneapolis, MN07.2026
High School Diploma -
Kirby High School
Memphis, TN05.2015
Skills
- Group Classes
- Video Conferencing
- Higher Education
- Standardized Test Preparation
- Different Learning Styles
- Conflict Mediation
- Business Development Understanding
- Sales Quota Achievement
- Documentation
- Money Handling Abilities
- Damage Prevention
- Adjusting Routes
- File Review
- Filemaker Pro
- Document and File Management
- Call Screening
- Confidential Records Management
- Prepare Orders
- Microsoft Excel
- Process Payments
- Material Loading and Unloading
Certification
- CM - Certified Manager Certification
Timeline
Substitute Teacher, K-12
Kelly Services
04.2023 - 05.2023
Customer Service Representative
Insight Global
07.2021 - 02.2023
Warehouse Clerk
Medline Distribution Center
02.2019 - 11.2021
Hotel Front Desk Receptionist
Travelodge
08.2018 - 10.2018
Daycare Helper
A Step Above Childcare
05.2015 - 08.2018
No Degree - BA of Social Work
Walden Univeristy
High School Diploma -
Kirby High School