Summary
Overview
Work History
Education
Skills
References
Languages
Work Preference
Work Availability
Timeline
Generic

Mercedes Rosana Arce

Miami,FL

Summary

Profile of qualifications Ambitious self-starter Customer service oriented Performance focused Conflict resolution Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

16
16
years of professional experience

Work History

Server Assistant

Seaspice Restaurant
Miami, FL
04.2022 - Current
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Followed health code standards while handling food and beverage items.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Delivered exceptional customer service through friendly interactions with guests.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.

Restaurant Busser and Food Runner

Leku Restaurant
Miami, FL
07.2021 - 06.2022
  • Food Runner
  • Ensured that all orders were correct before leaving the kitchen area.
  • Checked all dishes before delivering them to ensure quality standards were met.
  • Communicated with chefs regarding potential menu changes or specials for the day.
  • Assisted in training new staff members on restaurant operations and procedures.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Participated in ongoing training to enhance job skills and knowledge.

Captain Busser, Food Runner

Barceloneta Restaurant
Miami
02.2017 - 06.2021
  • Supervise staff of 5 bussers
  • Train new staff to comply with restaurant procedures
  • Continually monitored the dining room for any potential issues that may arise.
  • Delivered food items from the kitchen to the dining room table.
  • Checked restrooms periodically throughout shifts for cleanliness.
  • Assisted servers in providing outstanding customer service.
  • Informed guests about daily specials and menu changes.
  • Performed opening and closing duties including cleaning tasks as necessary.
  • Wiped down tables after each seating to prepare for next customers.
  • Stocked cabinets or serving areas with condiments and refill condiment containers.

Laboratory Assistant and Quality Control

Louis Dreyfus Commodities
Buenos Aires , Argentina
01.2009 - 05.2016
  • Conducted quality control checks on products to ensure accuracy of results.
  • Ensured that laboratory procedures are followed correctly at all times.
  • Identified and fixed issues with lab equipment to achieve more accurate lab results.

Education

High School Graduate

Escuela Santa Teresita
Argentina

College

Colegio Del Carmen
Argentina

Skills

  • Windows
  • Microsoft Office
  • Excel
  • Office Home
  • Complaint resolution
  • Staff education and training
  • Tableside Service
  • Safe Food Handling
  • Service prioritization
  • Station Preparation
  • Positive and Friendly Attitude
  • High-volume dining
  • Menu Recommendations
  • Sales expertise

References

Seaspice Restaurant.

Manager Jorgue Miranda

Phone (786) 863-4000

Leku Restaurant.

Manager Franklin Padilla

Phone (7860 909-9729

Barceloneta Restaurant.

Manager Manuel Suarez Inclan

Phone (786) 903-9056

Louis Dreyfus Comodities.

Manager Mariana Mori

Phone (+54 9) 2262 57-7936

Languages

Spanish
Proficient (C2)
C2
English
Elementary (A2)
A2
Portuguese
Limited
A1

Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server Assistant

Seaspice Restaurant
04.2022 - Current

Restaurant Busser and Food Runner

Leku Restaurant
07.2021 - 06.2022

Captain Busser, Food Runner

Barceloneta Restaurant
02.2017 - 06.2021

Laboratory Assistant and Quality Control

Louis Dreyfus Commodities
01.2009 - 05.2016

High School Graduate

Escuela Santa Teresita

College

Colegio Del Carmen

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Mercedes Rosana Arce