JerMia Bovian
Miami
Summary
Emergency communications–oriented professional with experience supporting public safety operations, emergency response, and incident documentation. Proven ability to handle high-volume telephone communications, gather critical information accurately under pressure, and follow established protocols during emergency activations. Bilingual in English and Spanish with strong multitasking, documentation, and stress-management skills.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Front Desk Concierge
Orna Security Services
Aventura
08.2025 - Current
- Manage front desk operations in a high-end residential environment, serving as the primary point of contact for residents, guests, and vendors.
- Answer and route high-volume telephone communications, gathering and relaying accurate information in real-time.
- Monitor access control systems, verify credentials, and enforce security protocols to ensure resident safety.
- Respond to incidents, alarms, and resident concerns while maintaining composure and following established procedures.
- Document incidents, visitor activity, and shift logs accurately while handling confidential information.
- Communicate effectively with on-site security personnel and management during routine operations and emergency situations.
Customer Service Representative
Conduent
Miami
07.2023 - 04.2024
- Handled high-volume inbound telephone communications requiring accuracy, professionalism, and composure.
- Collected, verified, and documented detailed caller information in computer-based systems in real time.
- De-escalated distressed or frustrated callers while adhering to established procedures and policies.
- Navigated multiple computer systems simultaneously during live calls to ensure accurate information processing.
- Maintained confidentiality and accuracy while documenting call details and resolutions.
Sales Associate
Nike
Miami Beach
06.2022 - 05.2023
- Communicated clearly with customers in a fast-paced, high-volume environment.
- Resolved customer concerns calmly and professionally while maintaining service standards.
- Processed transactions accurately using computer-based point-of-sale systems.
- Multitasked effectively while managing customer interactions and operational responsibilities.
Unarmed Security Guard
D.A.K Security Agency
Miami
10.2021 - 11.2022
- Responded to incidents and emergencies while following established public safety protocols.
- Gathered critical information during incidents and completed accurate written incident reports and shift logs.
- Communicated effectively with supervisors, team members, and the public during emergency situations.
- Maintained composure during emergency activations, high-stress events, and safety-related incidents.
- Assisted visitors and staff by providing clear directions and information in public-facing environments.
Intern
Miami Dade County Parks
Miami
10.2018 - 06.2020
- Assisted in community outreach and public service events.
- Developed teamwork and communication skills through collaboration with diverse staff.
- Handled inquiries professionally, promoting available programs and services.
Education
Associate of Science - Psychology
Broward College
Fort Lauderdale, FL 05.2025 - 01.2026
William H. Turner Technical Arts High School
Miami, FLSkills
- Emergency response coordination
- Emergency Response & Incident Processing
- Data Entry
- Multi-Line Telephone Communications
- Protocol & Procedure Adherence
- Attention to Detail
- Confidential Information Handling
- Multitasking in High-Stress Environments
- Problem Resolution
- Conflict De-escalation
- Bilingual: English & Spanish
Languages
Spanish
Professional
Certification
- Security D License
Timeline
Front Desk Concierge
Orna Security Services
08.2025 - Current
Associate of Science - Psychology
Broward College
05.2025 - 01.2026
Customer Service Representative
Conduent
07.2023 - 04.2024
Sales Associate
Nike
06.2022 - 05.2023
Unarmed Security Guard
D.A.K Security Agency
10.2021 - 11.2022
Intern
Miami Dade County Parks
10.2018 - 06.2020
William H. Turner Technical Arts High School