Mostafa Hassan
Tampa
Summary
Luxury-focused concierge professional with hands-on experience delivering white-glove service in high-rise residential environments. Proven background in front-of-house operations, resident relations, access control, and service recovery. Recognized for professionalism, discretion, and calm leadership under pressure. Known for balancing hospitality excellence with security awareness while representing premium community standards and luxury brand expectations.
Overview
9
9
years of professional experience
Work History
Senior Concierge / Front Desk Coordinator
FirstService Residential
Tampa
04.2026 - Current
- Continued serving the same luxury high-rise community following the property's transition to FirstService Residential.
- Played a key role in supporting the management transition, helping ensure seamless daily operations and uninterrupted resident service.
- Quickly adapted to FirstService Residential's policies, procedures, reporting systems, and service standards.
- Serve as the primary front-of-house representative, delivering white-glove service to residents, guests, and vendors.
- Manage access control, guest registration, deliveries, and vendor coordination in compliance with building policies and security protocols.
- Handle escalated resident concerns with professionalism, discretion, and effective service recovery.
- Maintain detailed incident reports, service logs, and shift documentation for management review.
- Support team members while reinforcing exceptional customer service and operational excellence.
Concierge / Front Desk Coordinator
KW Property Management & Consulting (KWPMC)
Tampa
07.2024 - Current
- Serve as the primary front-of-house representative in a residential high-rise environment, delivering consistent white-glove service to residents, guests, and vendors.
- Manage access control, guest registration, deliveries, and vendor coordination in compliance with building policies and security protocols.
- Act as a senior presence at the concierge desk, supporting team members and reinforcing service standards during daily operations.
- Handle escalated resident concerns with professionalism, discretion, and effective service recovery.
- Maintain detailed incident reports, service logs, and shift documentation for property management review.
- Protect the building’s reputation through polished appearance, calm demeanor, and confident communication.
Security Officer
Allied Universal
Tampa
07.2023 - 07.2024
- Controlled access points and monitored property activity to ensure resident safety and compliance with security procedures.
- Enforced protocols discreetly while maintaining a professional and welcoming presence.
- Prepared detailed incident and shift reports with accuracy and confidentiality.
- Communicated effectively with property management, emergency responders, and residents during critical situations.
Fulfillment Center Associate
Amazon Fulfillment Center
Tampa
07.2021 - 12.2025
- Operate multiple digital systems to manage, verify, and document high-volume transactions accurately.
- Follow strict operational procedures while maintaining efficiency, attention to detail, and time sensitivity.
- Demonstrate flexibility by working varied shifts, including weekends and holidays.
- Collaborate with team members to support operational goals in fast-paced environments.
Cashier
Shell
Tampa
10.2018 - 07.2021
- Delivered professional customer service in a high-volume environment.
- Managed cash handling, POS accuracy, and transaction audits.
- Maintained composure and service quality during peak hours.
Receptionist / Administrative Support
Vodafone
Cairo
03.2017 - 04.2018
- Managed multi-line phone systems and served as first point of contact for visitors and clients.
- Coordinated schedules and appointments with internal teams.
- Supported administrative documentation and front-office operations.
Education
Computer Information Systems
Hillsborough Community College
08.2026
Skills
- Access Control & Visitor Management Systems
- Incident Reporting & Documentation
- Conflict Resolution & De-escalation
- Emergency Response Coordination
- Multi-System Navigation & Data Entry
- Emotional Intelligence & Professional Judgment
- Professional Communication & Presence
- Hospitality & Accountability
- Bilingual Communication (English & Arabic)
Timeline
Senior Concierge / Front Desk Coordinator
FirstService Residential
04.2026 - Current
Concierge / Front Desk Coordinator
KW Property Management & Consulting (KWPMC)
07.2024 - Current
Security Officer
Allied Universal
07.2023 - 07.2024
Fulfillment Center Associate
Amazon Fulfillment Center
07.2021 - 12.2025
Cashier
Shell
10.2018 - 07.2021
Receptionist / Administrative Support
Vodafone
03.2017 - 04.2018
Computer Information Systems
Hillsborough Community College