SHAWNA SUMMERS
DELAWARE,DE
Summary
Front desk and concierge support professional with strengths in visitor screening, access control, delivery management, and documentation. Brings steady follow-through, clear phone and in-person communication, and attention to detail that supports accountability, safety, and efficient day-to-day operations.
Overview
11
11
years of professional experience
Work History
Front Desk Concierge
Colonial Security Services
01.2026 - Current
- Greeted and assisted residents, visitors, employees, and guests to ensure a positive front desk experience.
- Verify visitor information, maintain visitor logs, and direct guests appropriately.
- Monitor front desk access procedures and follow site security protocols.
- Received and documented deliveries and packages, ensuring proper handling and timely distribution.
- Report unusual activity, incidents, or security concerns to appropriate personnel.
Front Desk Concierge
OPS Security
08.2023 - 01.2026
- Greeted residents, visitors, employees, and vendors, facilitating access and addressing general inquiries to enhance guest experience.
- Verified credentials and visitor information and followed established building access procedures.
- Answered telephone calls and communicated with building personnel, residents, and visitors.
- Received and documented deliveries and assisted with package and visitor management.
- Monitored property for incidents, suspicious activity, and safety concerns, promptly reporting to supervisors to ensure security and safety.
Personal Shopper
Shipt
11.2021 - 08.2023
- Shopped for and delivered customer grocery orders, consistently meeting requested delivery times.
- Delivered courteous customer service, ensuring accurate order handling and timely delivery.
- Communicated with members about substitutions, special requests, and order issues to enhance customer satisfaction.
Lead Sorter
Amazon Warehouse
06.2019 - 07.2022
- Sorted and organized packages and totes into designated containers for efficient retrieval.
- Processed incoming packages and prepared shipments for timely delivery.
- Supported daily warehouse operations by adhering to established processing and safety procedures.
Package Delivery Driver
United Parcel Service (UPS)
10.2021 - 02.2022
- Delivered packages along assigned routes using UPS package handling procedures.
- Reviewed orders, loaded packages, and transported shipments to ensure safe and efficient delivery.
- Scanned parcels with handheld delivery devices and updated tracking records.
- Loaded and unloaded vehicles with customer packages and freight.
Driver Ambassador
Lyft
12.2015 - 04.2019
- Hosted events and outreach activities to attract and onboard new drivers.
- Delivered onboarding and training information to facilitate new hires' integration.
- Answered questions and assisted prospective drivers, representing the company positively.
Education
Associate Degree - Business Marketing
Virginia Union University
05-2009
Diploma - Business Education
Benjamin Franklin High School
06-2007
Skills
- Concierge services
- Visitor Management
- Access control
- Security Awareness
- Customer Service
- Delivery management
- Records management
- Inventory Management
- Microsoft Office Suite
- Problem Solving
Personal Information
Title: FRONT DESK CONCIERGE CUSTOMER SERVICE SECURITY OPERATIONS
Timeline
Front Desk Concierge
Colonial Security Services
01.2026 - Current
Front Desk Concierge
OPS Security
08.2023 - 01.2026
Personal Shopper
Shipt
11.2021 - 08.2023
Package Delivery Driver
United Parcel Service (UPS)
10.2021 - 02.2022
Lead Sorter
Amazon Warehouse
06.2019 - 07.2022
Driver Ambassador
Lyft
12.2015 - 04.2019
Associate Degree - Business Marketing
Virginia Union University
Diploma - Business Education
Benjamin Franklin High School