Beatriz Baez
Miami,FL
Summary
Concierge - Residential Property
Provide high-volume front desk resident support services. My responsibilities include assisting residents with parking, packages, and daily requests, while maintaining a high level of customer service and professionalism. Handle all incoming calls from prospective residents, provide accurate property information, and transfer inquiries to the property manager during office hours. Document and file incident reports in accordance with property procedures, ensuring accuracy and attention to detail. Monitor building access and security systems, including surveillance cameras, while maintaining situational awareness to ensure safety. I am recognized for reliability, flexibility, and a strong work ethic, consistently going above and beyond by covering additional shifts, supporting team operations, and ensuring resident/guest satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Concierge
Apartment Rental Services
Miami, Florida
03.2024 - Current
- Greeted residents and guests with professionalism and warmth.
- Managed front desk operations and ensured smooth daily functions.
- Coordinated maintenance requests and communicated with service teams promptly.
- Handled package deliveries and organized distribution for residents efficiently.
- Provided local area information to new residents and visitors effectively.
- Collaborated with team members to improve guest service experiences continuously.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Managed front desk operations and addressed inquiries efficiently.
- Assisted residents with packages, deliveries, and concierge services effectively.
- Maintained security protocols to ensure a safe living environment for all.
Education
Doral Park High School
10613 NW 12th St, Doral, FL 33172Skills
- Safety and security procedures
- Problem-solving skills
- Microsoft office
- Guest services
- Concierge services
- Team player attitude
- Strong multitasking
- Information organization
- Team collaboration
- Customer service
- Conflict resolution
- Front desk operations
- Communication skills
- Exceptional communication
- Hospitality services
- Listening skills
- Registration processing
- Conflict and issue documentation
Accomplishments
- Recognized as ARS Team Member of the Month (July) for outstanding performance, reliability, and dedication to resident satisfaction and team support
Languages
English
Professional
Spanish
Professional
Affiliations
- Enjoy shopping, dining, and social outings with friends
- Passionate about community service, including clothing donations to goodwill
- Maintain an active lifestyle through regular day to day activities and productivity
Timeline
Front Desk Concierge
Apartment Rental Services
03.2024 - Current
Doral Park High School