CHRISTOPHER GONZALEZ
Education
Associate of Science - Criminal Justice
Over 15 years of experience in the hospitality industry managing the front desk and performing concierge services for building residence. Define dorman services security services concierge services and customer service to hotel guest and faculty and residence of private buildings.
Professional hospitality worker with robust background in security and customer service. Adept at managing entry points and ensuring safe, welcoming environment for guests. Excels in team collaboration and adapting to changing needs with focus on achieving high standards.
Professional with strong experience in high-standards environments, prepared for this role. Proven track record in maintaining security, greeting guests warmly, and managing building access efficiently. Focused on teamwork and achieving outcomes, flexible with changing needs. Known for excellent communication, reliability, and customer service skills.
Work History
Front Desk Concierge
1 Year 5 Months- Monitored building access, ensuring safety and security for residents and visitors.
- Assisted with package deliveries, maintaining organized distribution logs for resident convenience.
- Responded promptly to guest inquiries, providing exceptional customer service and support.
- Conducted regular patrols of premises, identifying and reporting maintenance issues to management.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.