Rakesh Thapar

• Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
• Greeted visitors professionally and directed them to appropriate destinations.
• Monitored lobby access and verified residents, guests, and vendors following building security protocols.
• Enhanced building security by vigilantly monitoring entrance and exit points.
• Managed package deliveries and notified residents promptly upon arrival.
• Helped open doors for residents and guests to ensure smooth entry., carrying items, and supporting daily arrival traffic.
• Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
• Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
• Responded calmly to resident requests and coordinated support with building staff.
• Assisted with opening doors, carrying items, and supporting daily arrival traffic.
• Reported suspicious activity and safety concerns to management promptly.
• Improved building security by consistently monitoring all entrance and exit points. by vigilantly monitoring entrance and exit points.
• Assisted elderly or disabled residents with tailored services.
• Using Building Link to maintain incoming and outgoing packages for tenants.
• Helping tenants during Lockout with Keylink

• Patrolled residential property to identify suspicious activity, safety hazards, and policy violations.
• Monitored residential access points and verified credentials to maintain secure entry control.
• Responded to emergencies and coordinated with residents, supervisors, and emergency services as needed.
• Responded to emergencies and coordinated with residents, supervisors, and emergency services.
• Enforced community rules and visitor procedures while maintaining professional resident interactions.
• De-escalated conflicts and resolved concerns using calm communication and sound judgment.
• Mentored new security officers on site procedures, report standards, and emergency protocols.
• Increased resident satisfaction, addressing concerns promptly and professionally.
• Provided excellent customer service, fostering positive relationships with residents and property management.
• Reduced incidents of trespassing by maintaining strict access control procedures for residents and visitors.
• Acted as a deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in a safe environment.
• Wrote detailed reports of all security breaches and investigations.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.

• Monitored CCTV, alarm panels, and access points for suspicious behavior.
• Checked badges, visitor credentials, and entry logs to control facility access.
• Patrolled assigned areas to deter trespassing, theft, and unsafe activity.
• Responded to incidents, following emergency procedures and incident reporting protocols.
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Enforced site policies, safety rules, and restricted-area requirements with consistency.
• Checked and verified photo identification prior to granting facility access.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Examined doors, windows and gates to verify security.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.

• Monitored access points, verified credentials, and enforced site security procedures.
• Patrolled assigned areas to deter unauthorized activity and identify safety hazards.
• Responded promptly to incidents, alarms, and emergency situations with calm professionalism.
• Documented daily activity reports, incident details, and shift handoff information accurately.
• Inspected doors, equipment, and perimeter conditions to maintain secure operations.
• Reported suspicious behavior and policy violations to support rapid corrective action.
• Guided new officers on post expectations, reporting standards, and site procedures.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Wrote detailed reports of all security breaches and investigations.
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
• Worked with Fire life safety Director on active fire alarms and reports.
• Reporting Elevator entrapments to secure release of trapped employees in the building.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

Diploma in Literature