Jeffrey Goldie
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Guest-oriented Concierge offering over 20 years of experience in hospitality and customer service.
Internet-savvy with in-depth knowledge and understanding of all Social Media Platforms.
Broadcast professional accomplished in on-air work.
Overview
24
24
years of professional experience
Work History
Concierge/Front Desk Doorman
First Service Residential
06.2003 - 01.2023
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Maintained energy and enthusiasm in fast-paced environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Social Media Manager
Social Media Marketing
06.2016 - Current
- Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar
- Increased user base by promoting brand awareness and launching key marketing strategies
- Developed paid client ads for use on diverse social media platforms
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Increased customer engagement through social media.
On Air Personality
WCIU,The U
03.2016 - 08.2019
- Attended promotional events to create station awareness and build listener reach.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Hosted music, news and entertainment segments for well-rounded Tv shows.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Announced station programming information, schedules and station breaks.
Customer Service Representative
Automated Professional Marketing
01.2000 - 01.2008
- Managed inbound and outbound calls
- Assisted customers with product information, troubleshooting, and order placements
- Handled customer complaints with empathy and resolved issues promptly and professionally
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Film Editing
Illinois Media School
Chicago, ILSkills
- Calendar and Scheduling Software
- Sales
- Tenant Liaison
- Digital Marketing
- Loss Prevention
- Search Engine
- CCTV Surveillance
- Hospitality Management
- Front Desk Operations
- POS Systems and Ordering Platforms
- Call Volume and Quality Metrics
Timeline
Social Media Manager
Social Media Marketing
06.2016 - Current
On Air Personality
WCIU,The U
03.2016 - 08.2019
Concierge/Front Desk Doorman
First Service Residential
06.2003 - 01.2023
Customer Service Representative
Automated Professional Marketing
01.2000 - 01.2008
Bachelor of Arts - Film Editing
Illinois Media School
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