Greeted residents and guests upon arrival by providing warm welcome.
Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for residents and guests.
Maintained clean and organized front desk areas to uphold polished company image.
Answered multi-line phone system and enthusiastically greeted callers.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Facilitated and coordinated transportation services for residents and guests.
Assisted with luggage handling, valet services and concierge services.
Warehouse Assistant
FLIR Inc.
03.2015 - 07.2016
Shipping goods to domestic and international sites using SAP and Netsuite.
Receiving, moving, checking and storing incoming goods.
Contacting transport companies and coordinating dispatch and delivery with them.
Selecting space for storage and arranging for goods to be placed in designated areas.
Moving and organizing stock. Operating a forklift.
Accurately updating all data into computer and manual recording systems.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Taxi Driver
White Rose Taxi
03.2013 - 08.2014
Deliver and pickup customers to and from all major airports and NYC and New Jersey metro area.
Increased customer loyalty with excellent communication skills and a professional demeanor.
Developed strong relationships with repeat clientele through consistent quality service.
Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
Data Entry Clerk (Freelance)
Yoruba Corporation
02.2011 - 10.2013
Data entry of text, images and illustrations on religious informational web page.
Translation of text from Spanish to English and English to Spanish.
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Organized, sorted, and checked input data against original documents.
Sorted documents and maintained organized filing process.
Created and maintained data entry logs to track data entry activities.
Supported marketing efforts by accurately entering customer data for targeted campaigns.
Desk Concierge
Galaxy Towers Condo Association
05.2004 - 09.2011
Manning desk and computers in the main tower of a complex of 1,100 apartments on the overnight shift.
Cordially greeting residents and visitors.
Handing out packages, dry cleaning and correspondence to residents as they came in.
Monitoring alarm panel and elevator control panel.
Responsible for all residents’ keys in electronic key data system.
Manning telephones and fire control panel during emergencies.
Writing daily inventory sheet of all packages and dry cleaning in package room and residents’ keys stored in desk.
Customer Service Representative And Production Coordinator
Applied Graphics Technologies
06.1997 - 03.2003
Customer service rep for Columbia House advertising, catalogs, music magazines, promos, inserts, etc, CSR/Production and pre-flight for Newsweek magazine, Parenting, Audubon, Daily News Vue, Avenue, House of Business magazines production, Miramax & Showtime promos.
Ad trafficking and pre-flight of electronic files for New York Times.
Supervised digital proofing and film output departments for two years.
Prepress Operations
L P Thebault Company
04.1993 - 10.1997
Dolev 800 film output operator, Digital proofing on Kodak Approval.
Conventional proofing on 3M Matchprint and Dupont waterproof color systems.
Film contactor and full frame plate maker.
Prepress Operations
Time Inc.
02.1986 - 09.1992
Electronic film output operations, Electronic transmissions.
Camera operator, Film contactor.
Improved team productivity through cross-training colleagues on various prepress operations and techniques.
Followed safe vehicle operations procedures to protect team members and equipment from damage.
Consistently met strict deadlines for completing inventory scans, supporting efficient operations across all departments.
Prepress Operations
RR Donnelley & Sons Inc.
04.1981 - 11.1985
Electronic transmissions via satellite
Page film assembly, Camera operator, Darkroom technician, Film contacting.
Maintained a clean and organized workspace, ensuring efficient operations and adherence to safety regulations.
Handled high-pressure situations with professionalism during peak business hours, ensuring smooth operations at the concession stand.
Assisted in the training and development of new team members, sharing expertise and promoting best practices within building services operations.
Education
No Degree - Pre Press Printing
Manhattan School of Printing
New York, NY
01.1981
Skills
Supervisory: Training/performance evaluation of a staff of 9 employees
Pre-press: Manual page assembly, stripping, lithographic camera operator, electronic film output operation Digital and conventional proof operation Darkroom technician, Film contacting, Film processors maintenance Electronic pre-press operations Electronic transmissions and Plate making
Technical: PC and Mac computer literate Knowledge of Quark, Photoshop, Illustrator, Acrobat, Microsoft Access and Data Manager 25, SAP and Net Suite
Warehouse: Logistics, shipping, receiving, stocking, taking inventory and forklift operation
Communication: Oral and written fluency in English and Spanish
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Concierge - Doorman
1530 Owners Corp
02.2018 - 03.2021
Warehouse Assistant
FLIR Inc.
03.2015 - 07.2016
Taxi Driver
White Rose Taxi
03.2013 - 08.2014
Data Entry Clerk (Freelance)
Yoruba Corporation
02.2011 - 10.2013
Desk Concierge
Galaxy Towers Condo Association
05.2004 - 09.2011
Customer Service Representative And Production Coordinator