Overview
Work History
Education
Skills
Timeline
Generic

Mercedita Reyes

Coral Springs,Florida

Overview

26
26
years of professional experience

Work History

Restaurant Manager/Customer Service

Boca Pointe Country Club
09.1997 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.

Education

Associate of Science - Management Science

University of The East Philippines
Manila, Philippines
09.1978

Skills

  • Exceptional Telephone Etiquette
  • Client Relations and Retention
  • Time Management
  • Greet Guests
  • Effective Workflow Management
  • Quality Standards
  • Health and Safety Regulations
  • Staff Training
  • Customer Service
  • Staff Management
  • Coordinate Events
  • Customer Relationship Management
  • Public Relations
  • Work Prioritization
  • Administrative Support
  • Leadership

Timeline

Restaurant Manager/Customer Service

Boca Pointe Country Club
09.1997 - Current

Associate of Science - Management Science

University of The East Philippines

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Mercedita Reyes