Mercedita Reyes
Coral Springs,Florida
Overview
26
26
years of professional experience
Work History
Restaurant Manager/Customer Service
Boca Pointe Country Club
Boca Raton, FL
09.1997 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
Education
Associate of Science - Management Science
University of The East Philippines
Manila, Philippines09.1978
Skills
- Exceptional Telephone Etiquette
- Client Relations and Retention
- Time Management
- Greet Guests
- Effective Workflow Management
- Quality Standards
- Health and Safety Regulations
- Staff Training
- Customer Service
- Staff Management
- Coordinate Events
- Customer Relationship Management
- Public Relations
- Work Prioritization
- Administrative Support
- Leadership
Timeline
Restaurant Manager/Customer Service
Boca Pointe Country Club
09.1997 - Current
Associate of Science - Management Science
University of The East Philippines