Mercet Porter
Shreveport,La
Summary
Highly seasoned and sympathetic Clerk with an excellent work ethic and customer service record. Especially adept at providing social service support to a variety of diverse populations in terms of age and race. Strong background in building relationships with service groups and organizations in the broader community.
Overview
12
12
years of professional experience
Work History
CLERK
David Raines Community Health Centers
Shreveport, La
06.2017 - Current
- Interview applicants to determine eligibility to enroll in LAWIN program
- Accurately assess potential participants by taking biochemical and anthropometric measurements and recording the measurements in LAWIN
- Promotes breastfeeding as optimum infant feeding method and made referrals to peer counselor or lactation specialist
- Conducts monthly mandatory outreach (health and medical organizations, religious/community agencies, social service agencies) to improve access to the Louisiana WIC Program
- Make referrals to health and social service agencies as appropriate
WIC PATIENT SERVICE REPRESENTATIVE
David Raines Community Health Center
Shreveport, La
01.2015 - 06.2017
- Collaborated with Nutritionists and other staff engaged in providing nutritional assessment, counseling, and assistance to qualified women, infants, and children
- Maintained patient data integrity and confidentiality per federal guidelines
- Provided accurate formal and informal interpretation of WIC policies and procedures
- Participated in outreach activities as needed
- Assisted patients in filling out check-in and payment paperwork
- Organized patient records and database to facilitate information storage and retrieval
DENTAL RECEPTIONIST
David Raines Community Health Centers
Shreveport, La
09.2010 - 01.2015
- Scheduled and managed patient's dental appointments in EPM
- Assisted patients in the completion of Medicaid and SNAP benefit applications
- Updated existing patient's insurance information and registered new patients
- Collected copays and deductibles to process patient charges
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Greeted visitors and patients to determine needs, check appointments and direct accordingly
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information
- Completed patient referrals to other medical specialists
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Education
Associate of Science - Social Sciences
Bossier Parish Community College
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Southwood High School
Skills
- Excellent abilities to provide social services to diverse populations
- Sound written and oral communications skills
- Strong organizational and problem solving skills
- Patient and Family Education
- Proficient in Administrative skills
- Attentive to details
- Data Compilation
- Medical Terminology
- Patient Charting
Timeline
CLERK
David Raines Community Health Centers
06.2017 - Current
WIC PATIENT SERVICE REPRESENTATIVE
David Raines Community Health Center
01.2015 - 06.2017
DENTAL RECEPTIONIST
David Raines Community Health Centers
09.2010 - 01.2015
Associate of Science - Social Sciences
Bossier Parish Community College
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Southwood High School
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