Charles F. Kanute

(currently part-time and seeking a change)

Company Overview: Laguna Beach, CA, ~ Eureka Springs, AR, ~ St. Augustine, FL, ~ St. Pete Beach, FL.

• Supervisor of intake office and marketing department.
• Assist with the general oversight of all operations.
• Serve as Vice President on the Board of Directors.
• Provide insight, opinion, updates, and feedback on operations to fellow board members.
• Provide information and support to clients and families seeking services.
• Provide assistance and support to colleagues as they work with prospective clients.
• Visit site locations.
• Assist with marketing campaigns on Google and social media platforms.
• Manage social media CRM, and monitor AI response bot interaction.
• Ensure quality compliance.
• Develop partnerships with local organizations to expand referral services and support networks.
• Lead strategic planning initiatives to enhance organizational effectiveness and community outreach.
• Facilitate training programs for staff to improve service delivery and operational standards.
• Evaluate program effectiveness through data analysis and stakeholder feedback collection.
• Manage communication strategies to promote awareness of non-profit initiatives and achievements.

Company Overview: Laguna Beach, CA, ~ Eureka Springs, AR, ~ St. Augustine, FL, ~ St. Pete Beach, FL.

• Supervisor of the Intake Office and Marketing Department.
• Program Administrator for the PHP and IOP program located in St. Pete Beach.
• Seasoned phone intake counselor in a fast-paced, high-energy call center.
• Performs intake interviews with clients and their family members.
• Provides high-quality, thorough customer service.
• Refer clients to alternative healthcare services when necessary.
• Supervise other employees taking intake phone calls, and rate their performance.
• Manage Google AdWords campaigns, and submit required LegitScript compliance documents.
• Manage social media campaigns and CRM with AI response bot.
• Secured contracts with major insurance companies to include Tricare health insurance.
• Secured contracts with the VA Community Care Network for both the TriWest and Optum regions.
• Authorized contact for the VA medical centers.
• Inspect and submit extension requests to the veteran’s designated VA medical center.
• Secured contracts with TriWest Healthcare Alliance, Optum VACCN, the Florida Impaired Nursing Program, and Professionals Resource Network.
• Assist in the human resources department.
• Conduct the final interview for qualified candidates seeking to obtain employment within the corporation.
• Maintain accurate records, and inspect for compliance.
• Clear, effective communication skills within and outside the corporation.