Mercy Eleh
Linden,NJ
Summary
Organized and dependable candidate successtul at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent COVID-19 Contact Tracer lends expert assessment and monitoring for patients and close contacts. Detail- oriented approach to assessing, tracking and managing complex health surveys and exposure data. Adept at maintaining and organizing daily interactions with affected persons, providing education and information regarding mandated policies and recommended with excellent communication, problem-solving, and organizational skills, as well.
Overview
6
6
years of professional experience
Work History
Home Health Aide
HomcWell care services
- Supervised medication administration, personal hygiene and other activities of daily living.Developed strong and trusting rapport with patients for smooth, quality care.Dressed, groomed and fed patients with limited physical abilities to support basic needs.Helped clients stay happy and healthy by providing mental and emotional support.
Home Health Aide Senior
Quest
- Aided with mobility and independence for disabled individuals and continually monitored safety.Maintained patient hygiene by administering bedpans, urinals, baths and shaves.Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Customer Service Representative
AST fund solution
12.2020 - 12.2023
- Inbound and outbound calls, Handling customer complaints, answering questions and providing information about the company
- Exhibited high energy and professionalism when dealing with clients and staff
- Applied highly effective selling skills while properly engaging and presenting solutions to customer.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Contact Tracing Investigator
COVID
07.2017 - 06.2020
- Furnished case patients with contact information outlined in NJ protocol for local health department to support contact tracing.Answered calls and interacted with community members to provide information on advocacy services.Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Associate of Science - Science Laboratory Technology
Auchi Polytechnic Auchi
04.2013
Skills
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Responsible
- Documentation
- Complaint resolution
- Scheduling
- Customer Service
- Live chat support
Timeline
Customer Service Representative
AST fund solution
12.2020 - 12.2023
Contact Tracing Investigator
COVID
07.2017 - 06.2020
Home Health Aide
HomcWell care services
Home Health Aide Senior
Quest
Associate of Science - Science Laboratory Technology
Auchi Polytechnic Auchi