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Mercy Hill
Hospitality Worker
McKinney,TX
Summary
Versatile Customer Service professional with a background in delivering high-quality work in the Hospitality industry. Diligent team player with great grit ~I excel in building strong relationships with individuals by actively listening to their needs, and providing prompt resolutions to their inquiries. My commitment to maintaining a welcoming environment has proven effective in any position obtained. All in all, I am still teachable and ready to create positive lasting career experiences on the job.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service/Sales Associate
Walgreens
Frisco, TX
06.2025 - Current
- Delivering exceptional customer service. Oftentimes addressing inquiries, resolving issues, and providing product information to enhance customer satisfaction.
- Developed and maintained product knowledge to provide informed recommendations and assist customers in making purchasing decisions.
- Handled customer complaints with professionalism and empathy, leading to a 20% improvement in customer feedback rating.
- Participated in promotional events and sales initiatives, contributing to an overall increase in store revenue.
EVS Worker/Housekeeper
Compass
Texas
06.2024 - 07.2025
- Ensured a clean and safe environment by performing routine cleaning and sanitation tasks across the facility.
- Collaborated with team members to efficiently complete cleaning schedules and projects in a timely manner was a necessity daily.
- Participated in regular safety meetings to stay updated on best practices and ensure adherence to health and safety regulations.
Dietary Server
Memphis Jewish Home And Rehab
Cordova, TN
03.2024 - 09.2024
- Delivered exceptional dining experiences for residents through attentive service and meal presentation.
- Maintained cleanliness and organization of dining areas to promote a welcoming environment.
- Improved patient satisfaction by providing timely and efficient meal service to residents.
- Assuring compliance with dietary restrictions and preference for the residents meals daily.
Environmental Services
Baptist Health
Memphis, TN
01.2023 - 04.2024
- Executed daily cleaning and sanitation procedures, enhancing the overall hygiene standards of facilities.
- Ensured compliance with health and safety regulations to maintain a clean and safe environment.
- Provided exceptional customer service to facility occupants, addressing concerns and feedback promptly.
Customer Service/Cashier
Kroger's
Memphis, TN
03.2023 - 01.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, leading to increased customer satisfaction.
- Processed cash and credit transactions efficiently, maintaining accuracy and minimizing discrepancies.
- Maintained a clean and organized checkout area, contributing to an inviting shopping environment.
- Assisted in promotional events and in-store displays to enhance customer engagement and drive sales.
Childcare
My Care
West Memphis, AR
03.2013 - 05.2023
- Ensured a safe and nurturing environment by adhering to health and safety regulations and conducting regular safety checks.
- Developed and implemented engaging educational activities that fostered children's social, emotional, and cognitive development.
- Facilitated daily routines and activities, including meal preparation and nap times, to promote healthy habits and well-being.
- Maintained a clean and organized classroom environment conducive to learning and exploration.
Independent Contractor/Hospitality Field
Shiftgig
Dallas, TX
05.2014 - 02.2019
- Developed and executed tailored hospitality strategies to enhance guest experiences and optimize service delivery.
- Coordinated logistics for large-scale events, including catering, transportation, and accommodations, resulting in positive feedback from attendees.
- Cultivated strong relationships with clients and vendors to foster collaboration and drive business growth.
Education
Associate of Applied Science - Social Work
Parkland College
Champaign, IL, United StatesSkills
- Adaptability
- Outgoing personality
- Problem-solving
- Dependability
- Customer Service
- Hospitality
- Teamwork and collaboration
- Time management
- Excellent communication skills
Certification
- First Aid Certification
- TABC & Texas Food Handlers Certification
Interests
Writing & Reading are two personal interests that brings me joy Brain power is a must to stay relevant in the work world today
Timeline
Customer Service/Sales Associate
Walgreens
06.2025 - Current
EVS Worker/Housekeeper
Compass
06.2024 - 07.2025
Dietary Server
Memphis Jewish Home And Rehab
03.2024 - 09.2024
Customer Service/Cashier
Kroger's
03.2023 - 01.2024
Environmental Services
Baptist Health
01.2023 - 04.2024
Independent Contractor/Hospitality Field
Shiftgig
05.2014 - 02.2019
Childcare
My Care
03.2013 - 05.2023
Associate of Applied Science - Social Work
Parkland College