Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Mercy Hill

Hospitality Worker
McKinney,TX

Summary

Versatile Customer Service professional with a background in delivering high-quality work in the Hospitality industry. Diligent team player with great grit ~I excel in building strong relationships with individuals by actively listening to their needs, and providing prompt resolutions to their inquiries. My commitment to maintaining a welcoming environment has proven effective in any position obtained. All in all, I am still teachable and ready to create positive lasting career experiences on the job.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service/Sales Associate

Walgreens
Frisco, TX
06.2025 - Current
  • Delivering exceptional customer service. Oftentimes addressing inquiries, resolving issues, and providing product information to enhance customer satisfaction.
  • Developed and maintained product knowledge to provide informed recommendations and assist customers in making purchasing decisions.
  • Handled customer complaints with professionalism and empathy, leading to a 20% improvement in customer feedback rating.
  • Participated in promotional events and sales initiatives, contributing to an overall increase in store revenue.

EVS Worker/Housekeeper

Compass
Texas
06.2024 - 07.2025
  • Ensured a clean and safe environment by performing routine cleaning and sanitation tasks across the facility.
  • Collaborated with team members to efficiently complete cleaning schedules and projects in a timely manner was a necessity daily.
  • Participated in regular safety meetings to stay updated on best practices and ensure adherence to health and safety regulations.

Dietary Server

Memphis Jewish Home And Rehab
Cordova, TN
03.2024 - 09.2024
  • Delivered exceptional dining experiences for residents through attentive service and meal presentation.
  • Maintained cleanliness and organization of dining areas to promote a welcoming environment.
  • Improved patient satisfaction by providing timely and efficient meal service to residents.
  • Assuring compliance with dietary restrictions and preference for the residents meals daily.

Environmental Services

Baptist Health
Memphis, TN
01.2023 - 04.2024
  • Executed daily cleaning and sanitation procedures, enhancing the overall hygiene standards of facilities.
  • Ensured compliance with health and safety regulations to maintain a clean and safe environment.
  • Provided exceptional customer service to facility occupants, addressing concerns and feedback promptly.

Customer Service/Cashier

Kroger's
Memphis, TN
03.2023 - 01.2024
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, leading to increased customer satisfaction.
  • Processed cash and credit transactions efficiently, maintaining accuracy and minimizing discrepancies.
  • Maintained a clean and organized checkout area, contributing to an inviting shopping environment.
  • Assisted in promotional events and in-store displays to enhance customer engagement and drive sales.

Childcare

My Care
West Memphis, AR
03.2013 - 05.2023
  • Ensured a safe and nurturing environment by adhering to health and safety regulations and conducting regular safety checks.
  • Developed and implemented engaging educational activities that fostered children's social, emotional, and cognitive development.
  • Facilitated daily routines and activities, including meal preparation and nap times, to promote healthy habits and well-being.
  • Maintained a clean and organized classroom environment conducive to learning and exploration.

Independent Contractor/Hospitality Field

Shiftgig
Dallas, TX
05.2014 - 02.2019
  • Developed and executed tailored hospitality strategies to enhance guest experiences and optimize service delivery.
  • Coordinated logistics for large-scale events, including catering, transportation, and accommodations, resulting in positive feedback from attendees.
  • Cultivated strong relationships with clients and vendors to foster collaboration and drive business growth.

Education

Associate of Applied Science - Social Work

Parkland College
Champaign, IL, United States

Skills

  • Adaptability
  • Outgoing personality
  • Problem-solving
  • Dependability
  • Customer Service
  • Hospitality
  • Teamwork and collaboration
  • Time management
  • Excellent communication skills

Certification

  • First Aid Certification
  • TABC & Texas Food Handlers Certification

Interests

Writing & Reading are two personal interests that brings me joy Brain power is a must to stay relevant in the work world today

Timeline

Customer Service/Sales Associate

Walgreens
06.2025 - Current

EVS Worker/Housekeeper

Compass
06.2024 - 07.2025

Dietary Server

Memphis Jewish Home And Rehab
03.2024 - 09.2024

Customer Service/Cashier

Kroger's
03.2023 - 01.2024

Environmental Services

Baptist Health
01.2023 - 04.2024

Independent Contractor/Hospitality Field

Shiftgig
05.2014 - 02.2019

Childcare

My Care
03.2013 - 05.2023

Associate of Applied Science - Social Work

Parkland College
Mercy HillHospitality Worker