Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mercy Lara

Chicago,IL

Summary

Bilingual Banking Operations Specialist with over four years of experience in client delivery and cross-border account management. Expertise in complex transaction processing and fraud mitigation, with a focus on maintaining accuracy. Skilled in identifying operational risks and ensuring compliance with internal controls to safeguard institutional and client assets.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Delivery Associate

BMO Bank
Chicago, IL
02.2026 - Current
  • Manage a high-volume portfolio of 150+ commercial clients, ensuring seamless cross- border (U.S/Canada) account services and transactions processing
  • Completed 15+ complex client requests weekly, utilizing multiple banking systems for accurate and timely solutions
  • Led maintenance of commercial positive pay systems to mitigate fraud risk and identify operational discrepancies, ensuring compliance with internal controls

Relationship Banker

BMO Bank
Chicago, IL
06.2023 - 02.2026
  • Recognized as top-performing banker in a high- traffic branch, maintaining high service standards and overall client experience
  • Acquired 17+ new business clients, enhancing primary relationships through tailored financial solutions
  • Resolved complex client conflicts by coordinating with internal departments, ensuring effective solutions

Associate Banker

BMO Bank
Chicago, IL
10.2021 - 06.2023
  • Strengthened client relationships and enhanced branch operational efficiency through frontline banking expertise
  • Resolved daily transaction discrepancies, ensuring 100% accuracy in branch reconciliation and strict operational compliance

Education

Associates -

Wilbur Wright College
Chicago, IL
05-2018

Skills

  • CRM Expertise: Salesforce, Microsoft Excel, Host/Alltel, Document Direct
  • Data analysis
  • Project management
  • Risk management
  • Fluent in English and Spanish
  • Relationship building
  • Adaptability

Certification

  • Home Equity Line of Credit- (2025-2026)

Accomplishments

  • •Forbes Magazine Article: “Growing the Good in Business and Life” -case study for BMORE program and Cara Collective
    •Top Performer Award, Q1-Q4 2025- Exceeding in annual sales target, and client primacy
    •Best of BMO: Top performing banker, 2025- reaching quarter targets across Chicago market

Timeline

Client Delivery Associate

BMO Bank
02.2026 - Current

Relationship Banker

BMO Bank
06.2023 - 02.2026

Associate Banker

BMO Bank
10.2021 - 06.2023

Associates -

Wilbur Wright College
Mercy Lara