Paolo Fox
Sugar Land,TX
Summary
Dynamic Gym Manager with a proven track record at Alphaland, enhancing customer satisfaction and expanding the clientele base through innovative marketing strategies. Skilled in team leadership and operations management, achieving significant revenue growth. Excels in fitness program creation and effective communication, fostering a strong, collaborative company culture.
Overview
4
4
years of professional experience
Work History
Gym Manager
Alphaland
08.2021 - Current
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained newly hired employees, offering insight into job duties
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
Lube Technician and State Inspector
Jiffy Lube
05.2020 - 07.2021
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted in developing inspection and testing protocols.
- Operated and maintained testing equipment.
- Followed safety protocols while handling hazardous materials.
- Updated quality control records and reports.
- Assisted state officials in developing and implementing corrective action plans to address identified issues.
- Supported public safety initiatives by identifying and addressing critical areas requiring immediate attention.
- Promoted transparency through timely and accurate reporting of inspection findings to appropriate stakeholders.
- Demonstrated strong attention to detail while carrying out responsibilities, ensuring that all aspects of each inspection were thoroughly assessed and documented.
Education
Bachelor of Science - Kinesiology
Sam Houston State University
Huntsville, TX05.2025
High School Diploma -
Dulles High School
Sugar Land, TX05.2019
Skills
- Fitness Knowledge
- Membership retention
- Team Management
- Scheduling Coordination
- Budgeting expertise
- Personal training experience
- Interviews and hiring procedures
- Effective Communication
- Verbal and written communication
- Client Relations
- Payroll Processing
- Recruiting and interviewing
- Administrative duties
- Facility Maintenance
- Revenue Growth
- Team Leadership
- Operations Management
Timeline
Gym Manager
Alphaland
08.2021 - Current
Lube Technician and State Inspector
Jiffy Lube
05.2020 - 07.2021
Bachelor of Science - Kinesiology
Sam Houston State University
High School Diploma -
Dulles High School
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