Mercy Olanrewaju
Summary
Experienced in managing front desk operations, efficiently greeting guests and handling inquiries to enhance customer satisfaction. Demonstrated proficiency in processing check-ins and check-outs promptly, ensuring accuracy and a seamless experience for all guests. Coordinated room reservations and maintained availability records, optimizing occupancy rates in a busy environment.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
Bartender
Olive Garden
Merrillville
05.2024 - 12.2025
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience and encouraging repeat visits.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Front Desk Receptionist
Tru hotels
Oak Brook
02.2022 - 02.2024
- Managed front desk operations, efficiently greeting guests and handling inquiries to enhance customer satisfaction.
- Processed check-ins and check-outs promptly, ensuring accuracy and a seamless experience for all guests.
- Coordinated room reservations and maintained availability records, optimizing occupancy rates in a busy environment.
Cashier
Dollar Tree Stores
Lansing
05.2021 - 02.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and contributing to overall store profitability.
- Maintained organized checkout areas by restocking merchandise and keeping supplies readily available for customer convenience.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance shopping experiences.
Education
GED
Union , NJSkills
- Guest relations
- Check-in processing
- Front desk operations
- Customer inquiries
- Point of Sale (POS)
- Customer satisfaction
- Communication skills
- Team collaboration
- Time management
- Training and onboarding
- Billing accuracy
- Record keeping
- Check-out processing
Timeline
Bartender
Olive Garden
05.2024 - 12.2025
Front Desk Receptionist
Tru hotels
02.2022 - 02.2024
Cashier
Dollar Tree Stores
05.2021 - 02.2024
GED