Summary
Overview
Work History
Education
Skills
Timeline
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Mercy Oshin

Minooka,IL

Summary

Dynamic leader with a proven track record at Walmart, enhancing customer satisfaction and store profitability through effective communication and group leadership. Skilled in creating visually appealing displays and optimizing team performance, I excel in building relationships and ensuring safety compliance. Achieved significant sales growth by implementing innovative merchandising strategies.

Overview

23
23
years of professional experience

Work History

General Merchandise Coach

Walmart
11.2022 - Current
  • Implemented effective merchandising strategies to maximize sales and profitability.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Conducted regular performance evaluations, offering feedback and support for employee growth.
  • Contributed to overall store success through active participation in cross-functional projects or initiatives.
  • Optimized staff scheduling to meet fluctuating customer demands without compromising service quality.

Retail Manager

Walmart
09.2001 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Education

Health Information Technology - Billing And Coding

College of DuPage
Glen Ellyn, IL
06.2005

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Team development
  • Safety awareness

Timeline

General Merchandise Coach

Walmart
11.2022 - Current

Retail Manager

Walmart
09.2001 - Current

Health Information Technology - Billing And Coding

College of DuPage

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Mercy Oshin