Mercy A Agyei
Owings Mills,US
Summary
Possessing 5 years of experience in telephone customer service, tech support, and customer care, I have built a solid foundation in delivering exceptional customer service. Furthermore, my 4-year background as a caregiver has equipped me with the capability to perform job tasks effectively while maintaining a harmonious balance between the patient's needs and the organization's objectives. I excel in accurately administering medical instructions and have extensive expertise in medication distribution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nuga health primary
01.2024 - 07.2024
- Helps patients by providing information, services and assistance
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature and reporting patient history summary
Certified Medical Assistant
PODIATRY ASSOCIATES
01.2021 - 11.2023
- I update and file medical records and insurance reports, takes vitals, Organize and schedule appointments, take X-rays of patients' legs, ankles and/or feet, prepare patients for procedures, cast for orthotics, assist with diabetic foot exams
- Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
- Provided support during medical emergencies by assisting with CPR, first aid, or other necessary interventions
- Managed inventory of medical supplies and equipment to ensure availability for daily operations
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Maintained accurate medical records by documenting patient information, test results, and treatment plans.
- Provided compassionate emotional support to patients during their healthcare journey
Med Tech/Caregiver
HOME INSTEAD SENIOR CARE
05.2017 - 08.2020
- Maintained detailed records of medication administration, documenting any changes or reactions observed
- Administered medications to patients daily, ensuring accurate dosages and adherence to medication schedules
- Assisted in the ordering and stocking of medications and supplies, ensuring availability for timely administration
- Maintained detailed records of medication administration, documenting any changes or reactions observed
- Responded to patient inquiries regarding medications, providing clear explanations and addressing concerns effectively
- Ensured compliance with state regulations governing the practice of medication aides
Education
Medical Assistant - Diploma
Ashworth College
Norcross, GA04.2022
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2016
Skills
- Customer service
- Hospital experience
- Medical records
- Vital signs, EMR systems
- Phlebotomy, Computer skills
- Care plans, Office experience
- HIPAA, EHR systems
- First aid, Patient scheduling, HIPAA compliance
Certification
- First Aid Certification
- Certified Medication Technician
- CPR Certification
- Certified Medical Assistant
- BLS Certification
- Certified Medication Aide
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Took approximately 12 X-rays per day.
- Completed 3 clinical hours in diagnostic and portable X-rays.
- Supervised team of 10 staff members.
Languages
Twi
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Nuga health primary
01.2024 - 07.2024
Certified Medical Assistant
PODIATRY ASSOCIATES
01.2021 - 11.2023
Med Tech/Caregiver
HOME INSTEAD SENIOR CARE
05.2017 - 08.2020
Medical Assistant - Diploma
Ashworth College
High School Diploma -
Oxon Hill High School
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