Ona Slowe
Owings Mills,MD
Summary
Dynamic Medical Administrative Assistant with extensive experience at LifeBridge Health, excelling in patient communication and medical record management. Proven ability to enhance patient satisfaction and streamline appointment scheduling while ensuring HIPAA compliance. Recognized for meticulous attention to detail and exceptional customer service in fast-paced healthcare environments.
Overview
15
15
years of professional experience
Work History
Medical Administrative Assistant
LifeBridge Health
Pikesville, MD
11.2024 - Current
- Coordinated patient appointments by scheduling, confirming, and canceling to optimize provider availability.
- Managing and updating patient’s medical records electronically.
- Facilitated effective communication between patients and providers to ensure clarity and address concerns promptly.
- Requesting and submitting necessary medical documents required for patient care.
- Managed inbound calls and emails while organizing provider schedule for streamlined daily operations.
Account Administrator
Amwins Connect
Hunt Valley, MD
11.2023 - 09.2024
- Managed multiple accounts simultaneously, maintaining a high level of attention to detail.
- Processed benefit enrollments for new hires and open enrollment, ensuring compliance with company policies.
- Processed employee terminations accurately and promptly.
- Requested proper documents for qualifying life events, facilitating timely benefit adjustments.
- Updated salaries for small and large groups, maintaining accuracy in payroll records.
Patient Care Coordinator
GBMC HealthCare - Greater Baltimore Medical Center
Timonium
10.2021 - 10.2023
- Delivered exceptional customer service by promptly addressing concerns and questions, enhancing patient satisfaction with care experience at clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines.
- Identified discrepancies in billing records, ensuring accurate charges and payments for patients.
- Coordinated daily operations of front office, supporting efficient workflow and patient interactions.
- Timonium
Office Manager
Children's Hospital of Detroit
Detroit, MI
09.2020 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Facilitated communication between departments, resolving concerns to enhance workflow.
- Delivered exceptional customer service by resolving client inquiries and concerns via phone and email.
- Assisted with recruiting, training and onboarding for new hires.
- Executed payroll processing every two weeks, ensuring accurate and timely employee compensation.
- Conducted inventory assessments of office supplies and ordered items proactively, ensuring consistent availability.
- Detroit, MI
Customer Service Representative
Respira Medical Center
Linthicum Heights, MD
06.2016 - 05.2018
- Inbound/outbound calls and switchboard services.
- Insurance verification and eligibility.
- Requested authorizations for overseas soldiers with Tricare, ensuring timely access to healthcare.
- Scheduled office visits for respiratory therapist, optimizing patient flow in clinic.
- Processed supply orders for sleep apnea patients, facilitating necessary treatments.
- Auditing procurement to ensure medical equipment matched.
Unit Secretary/ Monitor Technician
Franklin Square Hospital
Rosedale, MD
04.2011 - 06.2016
- Monitored telemetry equipment for patient vital signs.
- Assisted during code blue responses to support timely patient care.
- Admitting patients to the unit.
- Prepared patient charts for observation and inpatient care to ensure accurate documentation.
- Ordered stat labs and EKGs to facilitate prompt diagnosis.
- Nursing rounds with Charge nurse.
- Sitting with patients that were on fall precautions and suicide watch.
- Preparing packets for patients transferring to other facilities.
- Rosedale MD 21236
Education
Degree pending - Business Administration
University of Maryland Global Campus
Hyattsville, MD06.2025
Medical Assistance - Medical Assistance
Medix of Towson
Towson, MD05.2007
High School Diploma - Information Systems Management
Milford Mill Academy
Baltimore, MD06.2002
High School Diploma - office Procedures, and Entrepreneurship
Woodlawn Senior High
Baltimore, MD06.2002
Skills
- Medical record management
- Patient communication
- Appointment scheduling
- Customer service
- Data entry accuracy
- HIPAA compliance
References
References available upon request.
Timeline
Medical Administrative Assistant
LifeBridge Health
11.2024 - Current
Account Administrator
Amwins Connect
11.2023 - 09.2024
Patient Care Coordinator
GBMC HealthCare - Greater Baltimore Medical Center
10.2021 - 10.2023
Office Manager
Children's Hospital of Detroit
09.2020 - 05.2021
Customer Service Representative
Respira Medical Center
06.2016 - 05.2018
Unit Secretary/ Monitor Technician
Franklin Square Hospital
04.2011 - 06.2016
Degree pending - Business Administration
University of Maryland Global Campus
Medical Assistance - Medical Assistance
Medix of Towson
High School Diploma - Information Systems Management
Milford Mill Academy
High School Diploma - office Procedures, and Entrepreneurship
Woodlawn Senior High