Sheila Moncrief
Colorado Springs,CO
Summary
Detail-oriented Medical Administrative Assistant skilled in patient scheduling, medical record management, and effective communication. Proven ability to optimize workflows and enhance clinic operations. Dedicated professional with a background in medical administration and customer service. Proficient in insurance verification and EHR data entry, facilitating seamless patient experiences and ensuring compliance with health regulations. Results-driven Medical Administrative Assistant recognized for strong organizational skills and attention to detail. Experienced in coordinating patient intake and supporting surgical documentation while improving office workflows and enhancing team collaboration. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.
Overview
7
7
years of professional experience
Work History
Medical Administrative Assistant
Peak Surgery Center
Colorado Springs, Colorado
03.2022 - 04.2024
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Coordinated patient intake procedures and maintained accurate medical records.
- Assisted medical staff with administrative tasks in a busy surgical environment.
- Handled insurance verification and processed patient billing inquiries promptly.
- Communicated effectively with patients regarding pre-operative instructions and follow-up care.
- Organized surgical documentation and ensured compliance with health regulations.
- Collaborated with team members to streamline office workflows and improve service delivery.
- Maintained office supplies inventory and ordered necessary materials for daily operations.
- Entered patient demographic information into the Electronic Health Records system.
- Answered phones, scheduled appointments, and provided general information to callers.
- Updated patient accounts and information daily.
- Scanned documents into EHR systems according to established protocols.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
Customer Service Supervisor
Comfort Reliance International
Aurora, Colorado
01.2017 - 04.2018
- Trained staff on effective communication and conflict resolution techniques.
- Supervised customer service team to enhance service quality.
- Coordinated schedules and assignments for team members effectively.
- Resolved escalated customer issues to maintain positive relationships.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
Graduate Certificate - Medical Administrative Assistant
Pima Medical Institute
Colorado Springs, CO06-2019
Skills
- Patient scheduling
- Medical record management
- Insurance verification
- EHR data entry
- Surgical documentation
- Customer relationship management
- Effective communication
- Attention to detail
- Workflow optimization
- Team collaboration
- Problem solving
- Time management
- Data entry efficiency
- Medical terminology proficiency
- Appointment scheduling
- Multi-line phone systems
- Medical records management
- Professionalism and discretion
- Scheduling expert
- Mail distribution
- Medical office management
- Inventory management
Languages
German
Full Professional
English
Professional
Timeline
Medical Administrative Assistant
Peak Surgery Center
03.2022 - 04.2024
Customer Service Supervisor
Comfort Reliance International
01.2017 - 04.2018
Graduate Certificate - Medical Administrative Assistant
Pima Medical Institute