Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Medical Administrative AssistantLocation Preference
On-SiteRemoteLocation: Worcester, MA, USWorcester, MAWorcester
Open to relocation: Yes
Open To Work
Ruth Milolo
Worcester,MA
Work Preference
Summary
Dynamic Medical Administrative Assistant with proven expertise at Mr. Phiri in optimizing patient scheduling and enhancing workflow efficiency. Skilled in managing electronic health records and ensuring HIPAA compliance, while delivering exceptional customer service. Adept at utilizing medical management systems to streamline operations and improve patient care delivery.
Overview
1
1
Certification
Work History
Medical Administrative Assistant
Mr Phiri
Lusaka Zambia
2021 - 2023
- Managed patient scheduling and appointments to optimize office workflow.
- Assisted in maintaining electronic health records for accurate patient information.
- Coordinated communication between patients and medical staff for effective care delivery.
- Processed insurance claims and verified patient eligibility efficiently.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
Education
Certificate - Health Care Administration
Qcc
Worcester, MA02.2026
High School Diploma -
Northmead
Lusaka Zambia 10.2018
Skills
Patient care and confidentiality
HIPAA compliance
Patient demographics
Workflow coordination
Patient scheduling
Appointment scheduling
Patient confidentiality adherence
Referral coordination
Appointment coordination
Multi-line phone systems
Medical records management
Proficiency in medical management systems
File maintenance
Data entry efficiency
Scheduling expert
Patient flow management
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Administrative Assistant
Mr Phiri
2021 - 2023
Certificate - Health Care Administration
Qcc
High School Diploma -
Northmead