Merdi Matusi

Operated a self-started mobile detailing and pressure washing business, offering high-quality automotive and residential cleaning services. Managed all aspects of the business, including marketing, client scheduling, service delivery, and financial operations. Built a steady customer base through social media outreach and word-of-mouth referrals, maintaining strong client relationships and high satisfaction. Developed practical skills in sales, budgeting, time management, and customer service while delivering consistent, hands-on results independently.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.