Merecedes White
Martinsville,IN
Summary
Skilled Success Coach with 5 years of experience supporting clients in goal-setting, skill-building and clarity sessions. Versed in communicating effectively and leveraging active listening skills to assess client needs. Personable and direct with focus on guiding clients toward self-reflection and personal development.
Overview
7
7
years of professional experience
Work History
Success Coach/Case Manager
WellSpring Family Homeless Shelter
04.2023 - Current
- Celebrated client successes by acknowledging milestones, recognizing accomplishments, and providing positive reinforcement throughout the journey.
- Collaborated with fellow Success Coaches to share best practices, resources, and insights for better coaching outcomes.
- Improved client accountability and progress tracking by implementing regular check-ins and progress updates.
Server/Shift Manager
The peddlers loft cafe
05.2022 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed staff and restaurant procedures to ensure the best performance.
- Maintained inventory
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured safety and sanitary guidelines.
- Trained new employees on restaurant procedures and plating techniques.
Direct Support Professional/House Manager
Comfort Keepers Home Care
05.2017 - 07.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Accompanied or transported clients to appointments, errands and social activities.
Education
High School Diploma -
Franklin Community High School
Franklin, IN05.2014
Skills
- Client Education
- Client Records Management
- Personal Hygiene Assistance
- Bedside Care
- Personal Service
- CPR Certification
- Friendly, Positive Attitude
- Problem Resolution
- Good Work Ethic
- Supervision & Leadership
- Reliable & Trustworthy
- Organizational Skills
- First Aid/CPR
- Team Management
- Planning & Organizing
- PPE Use
- Critical Thinking
- Active Listening
- People Skills
- Team Building
- Computer Skills
- Customer Service
- Training & Development
- Sales
- Advertising
- Customer satisfaction
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Client Advocacy
- Care Coordination
- Community Resources
- Case Planning
- Documentation proficiency
- Community Outreach
- Records Management
- Data Entry and Analysis
- Crisis Intervention
- Emotional awareness
- Treatment Planning
- Referral Coordination
- Case Management Tracking
- Patient support
- Home Visits and Inspections
- Social Work
- Group Therapy
- Time Management
- Attention to Detail
- Multitasking Abilities
- Client Needs Assessments
- CPR/AED
Timeline
Success Coach/Case Manager
WellSpring Family Homeless Shelter
04.2023 - Current
Server/Shift Manager
The peddlers loft cafe
05.2022 - 01.2023
Direct Support Professional/House Manager
Comfort Keepers Home Care
05.2017 - 07.2021
High School Diploma -
Franklin Community High School
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