Meredith Adelsperger
Carmel,IN
Summary
Resourceful Customer Service Support Representative known for high productivity and efficient task completion. Skilled in conflict resolution, technical support, and customer relationship management. Excel at communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Customer Service Support Representative
Goodwill Outlet
Carmel, IN
09.2025 - Current
- Assisted shoppers with product questions and store policies at Goodwill Outlet.
- Resolved customer concerns with calm communication and professional service.
- Maintained clean checkout areas and organized display spaces throughout shifts.
- Handled returns, exchanges, and price questions according to store guidelines.
- Adhered to company policies regarding privacy and data protection regulations.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Shared knowledge with team to foster growth and collaboration.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Customer Service Host
Homemade Bakery
Carmel, IN
08.2024 - 08.2025
- Resolved customer concerns with calm communication and professional service.
- Greeted guests and processed cash, card, and mobile payments at service counter.
- Greeted guests and answered questions about menu items and order options.
- Maintained clean cashier station and organized receipt supplies.
- Communicated order updates with kitchen staff and service team.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Performed opening and closing duties.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Science - Exercise Science
Ivy Tech Community College of Indiana
Indianapolis, IN 08.2025 - 11.2026
Carmel High School
Carmel, INSkills
- Animal empathy
- Animal bonding
- Pet hygiene maintenance
- Pet waste management
- Animal stress reduction
- Patience and tolerance
- Exercising and playing
- Pet medication administration
- Pet health monitoring
Accomplishments
- March 2025 Goodwill Employee of the Month
Timeline
Customer Service Support Representative
Goodwill Outlet
09.2025 - Current
Bachelor of Science - Exercise Science
Ivy Tech Community College of Indiana
08.2025 - 11.2026
Customer Service Host
Homemade Bakery
08.2024 - 08.2025
Carmel High School