Meredith Burns
Virginia Beach,VA
Summary
Dynamic Animal Care Manager at Cosmos Corner with a proven track record in enhancing animal welfare through proper communication with customers and developing plans on how their dog can succeed. Skilled in staff management and conflict resolution, I successfully trained personnel in safe animal handling, fostering a collaborative environment. Passionate about event planning, I elevated customer engagement through memorable canine celebrations. I have been working with animals since I was 18 and have a passion for animal welfare in this industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Animal Care Manager
Cosmos Corner
Virginia Beach, VA
05.2017 - Current
- Supervised daily animal care, ensuring optimal health and welfare standards.
- Implemented enrichment programs, improving animal behavior and engagement.
- Trained staff on safety protocols and proper handling techniques to minimize risk.
- Coordinated transition between overnight staff and morning crew for efficient workflow.
- Engaged in conversations about dog behavior and crafted enrichment plans.
- Instructed personnel in handling diverse canine behaviors.
- Managed staff internally and dealt with day to day issues between staff members when necessary
- In charge of events such as holiday photos and daily birthday parties for the dogs, experienced with handling social media for company engagement.
Closing box manager
Taste Unlimited
Virginia Beach, VA
06.2016 - 05.2017
- Trained and mentored staff on best practices in food handling and customer service standards.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Implemented inventory management systems to reduce waste and ensure stock availability.
- Analyzed customer feedback to identify improvement areas, driving menu adjustments and service enhancements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Lead bather
Fur frenzy pet spa
Virginia Beach, VA
06.2015 - 06.2016
- Provided exceptional bathing services, ensuring cleanliness and comfort for pets.
- Assisted in handling and restraining animals during grooming processes.
- Maintained a safe and sanitary work environment through regular cleaning protocols.
- Collaborated with groomers to facilitate smooth workflow and efficient service delivery.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VASkills
- Animal enrichment
- Animal welfare
- Staff management
- Animal handling
- Active listening
- Decision-making
- Delegation and supervision
- Conflict resolution
- Event planning and execution
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Customer relations
- Employee training
- Quality control
Certification
Certified in canine CPR
Timeline
Animal Care Manager
Cosmos Corner
05.2017 - Current
Closing box manager
Taste Unlimited
06.2016 - 05.2017
Lead bather
Fur frenzy pet spa
06.2015 - 06.2016
High School Diploma -
First Colonial High School