Meredith Burns
Virginia Beach,VA
Summary
Dynamic Animal Care Manager at Cosmos Corner with a proven track record in enhancing animal welfare through proper communication with customers and developing plans on how their dog can succeed. Skilled in staff management and conflict resolution, I successfully trained personnel in safe animal handling, fostering a collaborative environment. Passionate about event planning, I elevated customer engagement through memorable canine celebrations. I have been working with animals since I was 18 and have a passion for animal welfare in this industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Animal Care Manager
Cosmos Corner
05.2017 - Current
- Supervised daily animal care, ensuring optimal health and welfare standards.
- Implemented enrichment programs, improving animal behavior and engagement.
- Trained staff on safety protocols and proper handling techniques to minimize risk.
- Coordinated transition between overnight staff and morning crew for efficient workflow.
- Engaged in conversations about dog behavior and crafted enrichment plans.
- Instructed personnel in handling diverse canine behaviors.
- Managed staff internally and dealt with day to day issues between staff members when necessary
- In charge of events such as holiday photos and daily birthday parties for the dogs, experienced with handling social media for company engagement.
Closing box manager
Taste Unlimited
06.2016 - 05.2017
- Trained and mentored staff on best practices in food handling and customer service standards.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Implemented inventory management systems to reduce waste and ensure stock availability.
- Analyzed customer feedback to identify improvement areas, driving menu adjustments and service enhancements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Lead bather
Fur frenzy pet spa
06.2015 - 06.2016
- Provided exceptional bathing services, ensuring cleanliness and comfort for pets.
- Assisted in handling and restraining animals during grooming processes.
- Maintained a safe and sanitary work environment through regular cleaning protocols.
- Collaborated with groomers to facilitate smooth workflow and efficient service delivery.
Education
High School Diploma -
First Colonial High School
Virginia Beach, VASkills
- Animal enrichment
- Animal welfare
- Staff management
- Animal handling
- Active listening
- Decision-making
- Delegation and supervision
- Conflict resolution
- Event planning and execution
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Customer relations
- Employee training
- Quality control
Certification
Certified in canine CPR
Timeline
Animal Care Manager
Cosmos Corner
05.2017 - Current
Closing box manager
Taste Unlimited
06.2016 - 05.2017
Lead bather
Fur frenzy pet spa
06.2015 - 06.2016
High School Diploma -
First Colonial High School