Meredith Garrison

• Supervised daily operations to ensure compliance with company policies and regulatory standards.
• Led team meetings to promote effective communication and collaboration among staff members.
• Developed training programs to enhance employee skills and improve overall team performance.
• Implemented process improvements that increased operational efficiency and reduced service delivery times.

Care Coordinator / Chat Support – Modivcare

• Scheduled and coordinated transportation and healthcare appointments for members, ensuring timely access to medical services.
• Provided customer support through chat and phone, assisting members with questions, concerns, and service requests.
• Verified and reviewed insurance eligibility to confirm coverage for transportation and healthcare-related services.
• Handled inbound support calls, resolving member issues while maintaining high standards of customer service.
• Documented member interactions and appointment details accurately in internal systems.
• Assisted members with appointment changes, cancellations, and transportation arrangements.

• Monitored and evaluated customer service chat interactions to ensure quality standards and company policies were followed.
• Provided feedback and coaching to customer support representatives to improve service quality and communication.
• Assisted customers through live chat by answering questions, resolving account or service issues, and providing product or service information.
• Maintained professionalism while managing multiple customer conversations simultaneously.
• Documented customer interactions and tracked recurring issues to help identify service improvements.
• Escalated complex customer concerns to appropriate departments for resolution.
• Helped improve customer satisfaction by delivering timely and accurate support.