Meredith Glass-Lott
Broken Arrow,OK
Summary
Experienced Office Management and Sales Manager with 14 years of Customer service and sales experience. Optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical Manager and support specialist that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and customer service and sales excellence.
Overview
21
21
years of professional experience
Work History
Quality Assurance Clerk
Valmont Industries
Tulsa, OK
08.2022 - 06.2026
- Review, compare, analyze, and approve data against specifications for quality assurance.
- Maintain accurate records for inspection records, scrap, rework, and field claims.
- Issue corrective action requests in conjunction with field claims.
- Prepare and issue certification reports to customers and inspection agencies.
- Buy America and Material Testing reports.
- Identify trends and escapes from Fritters, Welders, Inspectors, and defect types.
- Cut logs and 589’s.
- Create Pareto charts and understand root cause analysis by tracking Yellow Card data.
- Manage correspondence as it pertains to quality data requests.
- Efficient in Outlook, Word, and Excel with daily data entry of quality documents and forms.
- Utilize CAQ Applications to maintain MTR’s and incoming inspections.
- Create and maintain DOT spreadsheets for Bridge.
- Perform general administrative duties including copying, scanning, faxing, mailing, filing and effective internal/external communication delivery executing problem solving and critical thinking skills.
Office Manager
Dr. Paul Callegari M.D.
Tulsa, OK
01.2016 - 01.2019
- Managed appointment scheduling and itinerary coordination for both Dr. Callegari and all patients.
- Created and managed patient records, encompassing data entry and administrative functions related to insurance, authorizations, and billing to accounts receivable.
- Liaised with patients and addressed inquiries regarding Plastic Surgery information, pricing, and billing inquiries.
- Compiled financial insurance reports and deposits pertaining to patient accounts, cash receipts, and daily deposits.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Controlled workmen's compensation claims by eliminating unnecessary fillings and streamlining processes.
Assistant Store Manager
Ulta Beauty Inc.
Tulsa, OK
02.2013 - 12.2015
- Trained and managed sales teams on effective upselling, cross-selling methods, and customer service skills.
- Monitored security handling incidents in a calm, respectful and professional manner.
- Performed mandatory audits to ensure compliance.
- Maximized sales while minimizing shrinkage through excellent customer service and adherence to standard practices.
- Managed associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Recruited, interviewed, and hired individuals adding value to our sales team increasing revenue.
- Managed scheduling for store shifts to ensure proper staffing.
Best Buy Supervisor/ Best Buy Mobile Manager
Best Buy Co Inc
Baton Rouge, LA
05.2005 - 10.2013
- Managed daily operations of store and multiple department revenue while actively engaging on the sales floor to meet and exceed daily sales goals.
- Drove store sales to achieve top performance ranking store during multiple company contests.
- Recruited, hired, and trained a diverse workforce.
- Actively pursued personal learning and management development through multiple local and national company training courses.
- Maintained knowledge of current weekly sales and promotions.
- Enforced customer service policies regarding payments, return and exchanges and loss prevention security best practices.
- Maintained established merchandising standards, including sales floor and promotional displays.
- Assigned responsibilities to team members based on company needs, personal strengths and job knowledge. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Recognized and rewarded store employees for outstanding work performance to cultivate a positive and collaborative customer service culture based on company core values.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach. Shared best practices for sales and customer service with other district team members via conference calls and store visits.
- Facilitated New Hire Orientation and training.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- One on One personal training and development of employees daily, weekly, and monthly.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Managed and executed the Grand Opening for a new location in Millerville, LA and attended G.O.U.
Education
High School Diploma - undefined
Tulsa Memorial High School
Tulsa, OK01.1997
Skills
- Office administration
- Excellent multi-tasking ability
- Accounts payable / accounts receivable
- Teamwork and collaboration
- Scheduling
- Payroll and budgeting
- Oracle Management Systems
- Team leadership
- Dependable and reliable Strong work ethic
- Goal-oriented
- Personable
Timeline
Quality Assurance Clerk
Valmont Industries
08.2022 - 06.2026
Office Manager
Dr. Paul Callegari M.D.
01.2016 - 01.2019
Assistant Store Manager
Ulta Beauty Inc.
02.2013 - 12.2015
Best Buy Supervisor/ Best Buy Mobile Manager
Best Buy Co Inc
05.2005 - 10.2013
High School Diploma - undefined
Tulsa Memorial High School