Microsoft Excel
Meredith Kirkman
Emerald Isle,NC
Summary
Talented Account Manager successful at multi-tasking, balancing customer needs, and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
17
17
years of professional experience
Work History
Account Manager / Inside Sales Rep
Kristopher James Company
08.2017 - 08.2023
- Maintained relationships with 600+ financial institutions, resulting in over $2 million in revenue, managed ten program customers, and increased product sales by 10%
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Informed customers of promotions to increase sales productivity and volume.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Met existing customers to review current services and expand sales opportunities.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Sales Representative (jhaDirect)
Jack Henry & Associates
05.2006 - 08.2017
- Managed over 400 customer accounts that resulted $1M in annual revenue
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Increased margin growth by 60%, achieving Platinum Performance Club five of seven years.
- Built customer loyalty and retention by delivering excellent service experiences.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Delivered energetic responses to customers by telephone, going above and beyond to serve their needs.
- Recommended complementary purchases to customers, increasing revenue.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded sales KPI's by implementing strategic sales plans and effective time management.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
Education
Some College (No Degree) - Accounting And Business Management
Central Piedmont Community College
Charlotte, NCSkills
- Account oversight
- Goal-Oriented
- Documentation And Reporting
- Issue Resolution
- Relationship Building and management
- Customer Service
- Sales Forecasting
- Customer Satisfaction
- Sales Analysis
- Cost reviewing
- CRM Software
- Customer training
Websites
Accomplishments
- Quota Club member 6 of 7 years
- Platinum Club recipient 5 of 7 years
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft Word
Microsoft Office 365
HubSpot
SalesForce
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsTimeline
Account Manager / Inside Sales Rep
Kristopher James Company
08.2017 - 08.2023
Sales Representative (jhaDirect)
Jack Henry & Associates
05.2006 - 08.2017
Some College (No Degree) - Accounting And Business Management
Central Piedmont Community College
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