Meredith Pauline
Fairhaven,Ma
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and excellence in the property services.
Overview
17
17
years of professional experience
Work History
Office Manager Secretary
GeoThermal U.S.A
01.2008 - Current
- Making sure to keep great records and entering exact data into our program to work out the square footage and mass of all geothermal installs
- Mostly using quickbooks and ms office while being proficient in most windows office programs
- Organized all paperwork and customer relations per job
- Maintained customer services on all geothermal warranties, while placing all part orders per job as needed.
Leasing Office and Property Management
BGSF
08.2018 - Current
- Monitored, investigated and resolved ongoing concerns on properties.
- Reduced operational costs through diligent budget management and expense tracking.
- Established strong relationships with vendors, securing favorable contract terms for the company''s benefit.
- Supported site team in addressing tenant concerns through conflict resolution and mediation.
- Managed complex lease agreements while maintaining positive landlord-tenant relations.
- Developed, implemented and adjusted operational policies and procedures.
- Coordinated property maintenance activities, ensuring timely completion of repairs and upgrades while minimizing disruption to tenants.
- Improved rent collection rates through proactive communication with tenants about payment expectations.
- Mentored junior team members on best practices in finance and property management, fostering professional development within the organization.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Planned special events such as lotteries, dedications and project tours.
- Employed by BGSF Helping at different property sites while many were in between management hiring short term. Leasing Office and Property Management over the years off and on as needed by BGSF
Resident Life Personal Assistant
03.2019 - 05.2021
- Managed older gentlemens whole aspect of his life and Business
- Managed all Medical Appts taking client to and from daily cancer and wound care appointments
- Managed all Clerical work for upcoming court cases
- Managed all shopping for home and business and made sure all needs were met
- Paid and managed all household bills, helped with daily paralegal office work, drove to all appointments and business meetings as needed
- It was then that I managed all medical and daily tasks within aspects of clients' needs at the time and as he got more and more restricted due to health concerns.
Office Assistant/Leasing Agent
Luxury Apartments Pinehills, Pembroke and Hanover
09.2018 - 01.2020
- Answer phones helped clients get into new luxury apartments while managing the residents who lived there as needed help with daily tasks
- Mail, New Apartment Listing Follow up phone calls
- Printed and put out all notices to all apartments while delivering important memos to residents at their doors on a daily basis Managed the scheduling for the coworkers of my office -Pinehills\Hanover
- Planned resident parties and gatherings along with all Office Parties
- Proficient in Yardi Programing, Real Page, On-Site & Quicken
New England Patriots Players Dining
New England Patriots
01.2013 - 01.2016
- We always worked as a team to keep a balance in the room with all players and coaches alike
- Worked alongside the Patriots' food nutritionist to make each individual player or as a whole team smoothie according to each player's diet, much attention to detail is needed to maintain correct ingredients per player's needs for the day/week or allergies
- Room kept all wiped down and clean
- Refilled all food and drinks in room per player as needed
- Always had to maintain a professional and discreet attitude towards all sensitive natured conversations in players dining areas
- Made sure all ordered items (food and supplies) were ordered, and organized from week to week per team and players needed.
Game Day Expeditor- Luxury Suites New England Patriots
New England Patriots
01.2013 - 01.2016
- Organize and Maintain all food going into Suites
- Check and make sure all food is correct and up to standards before going out to all suites in my area
- It's my job to organize and double check all paperwork on orders before they are filled to go out to the correct suite number
- Managed and was in charge of a team of 12 people to ensure everything goes smoothly within the luxury suites.
waitstaff
Gillette Stadium Catering department
01.2011 - 01.2013
- Large catering events, small office business meetings set up and served all catering events at Gillette Stadium throughout the year.
Suite Runner- Luxury Suites New England Patriots
New England Patriots
01.2011 - 01.2013
- Ran all food and beverages to suites as needed.
Education
General Studies -
Bristol Community College
Certificate Program - Medical Coding & Billing - Medical Terminology -
Quincy College
Gallaudet University
Graphic Design Program -
Mass College of Art
Finance Business Management Transfer Program - Business Management
Bristol Community College
Summer/Fall 20242027
Graduated: Excellence In Photography Award -
Old Rochester Regional
01.2003
Marine Biology Program -
PCC Bridgewater State University
01.2002
Marine Biology Program -
PCC Bridgewater State University
01.2001
Skills
- Office Management
- Organizational Skills
- Customer Relations
- Scheduling and calendar management
- Account Reconciliation
- Credit and collections
- Employee Supervision
- Human Resources
- Conflict Management
- Policy Implementation
- Event Coordination
- Yardi
- Entrada
- Real Page
- MS Office
- Computer Skills
- Problem Resolution
- Professional and Courteous
Timeline
Resident Life Personal Assistant
03.2019 - 05.2021
Office Assistant/Leasing Agent
Luxury Apartments Pinehills, Pembroke and Hanover
09.2018 - 01.2020
Leasing Office and Property Management
BGSF
08.2018 - Current
New England Patriots Players Dining
New England Patriots
01.2013 - 01.2016
Game Day Expeditor- Luxury Suites New England Patriots
New England Patriots
01.2013 - 01.2016
waitstaff
Gillette Stadium Catering department
01.2011 - 01.2013
Suite Runner- Luxury Suites New England Patriots
New England Patriots
01.2011 - 01.2013
Office Manager Secretary
GeoThermal U.S.A
01.2008 - Current
General Studies -
Bristol Community College
Certificate Program - Medical Coding & Billing - Medical Terminology -
Quincy College
Gallaudet University
Graphic Design Program -
Mass College of Art
Finance Business Management Transfer Program - Business Management
Bristol Community College
Graduated: Excellence In Photography Award -
Old Rochester Regional
Marine Biology Program -
PCC Bridgewater State University
Marine Biology Program -
PCC Bridgewater State University
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