Meredith L. Peckham

• Oversaw day-to-day operations of large teams across several sites - teams of ~40 Cast Members.
• Implemented root cause analysis and issue resolution - both with Cast Members and Guests.
• Introduced new methods, practices to reduce turnaround time - specifically with attraction downtimes.
• Collaborated with area leadership to evaluate needs and optimize operational plans, specifically with Operating Guide.
• Reviewed operations reports to understand numbers and trends to achieve record-breaking Guest Carry Targets and Courts by providing direction and guidance to Cast Members.
• Maintained labor hours and budget provided.
• Responsible for show quality of Pirates of the Caribbean attraction and activity. Submitted and tracked all work orders.

Attractions hostess within Adventureland and Liberty Square, specifically Pirates of the Caribbean and Jungle Cruise.

• Kept attraction neat and clean, following company policy and safety guidelines.
• Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity, thus allowing for hightest Guest Carry Targets.
• Greeted guests and answered general questions about park.
• Managed multiple tasks simultaneously and completed all assigned duties each shift.
• Assist in all-ride evacuations.

Safety critical role that entailed operating gondola (Disney Skyliner). Maintained Guest safety whilst "moving the magic". Provided extensive knowledge of WDW Resort.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Proven ability to learn quickly and adapt to new situations.

• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Completed research, compiled data, updated spreadsheets, and produced timely reports to keep track of orders and details from vendors.
• Role cut short due to COVID-19 pandemic.

• Participated in Houseperson College Program.
• Gained experience and insight into hospitality, communication and management at Disney’s Polynesian Village Resort.

• Execute file tasks under the general direction of licensed claim adjusters
• Preparing the appropriate correspondences from doctors and injured persons to the New York State Workers
• Compensation Board and legal council.