Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Meredith Reeves

Meredith Reeves

Tampa,USA

Summary

I am a multifaceted professional who has continued to thrive in customer-facing environments for over 5 years. Dedicated to providing excellent customer service. I have top-tier empathy skills, and I am very compassionate and personable with each customer with whom I interact. I have a diverse background in customer service positions, and my skills are applicable in any role. I am an employee who will always bring charisma, longevity, and work ethic to the company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Insurance Specialist

United Healthcare
Tampa, FL
02.2025 - Current
  • Informed providers on the status of their claims and authorization
  • Understand the importance of HIPPA and handling all PHI correctly on a daily basis
  • Assisted health care providers with members' eligibility and benefits in a timely manner

Client Services

Quest Diagnostics Lab
Tampa, FL
06.2023 - 01.2025
  • Working in a fast paced, high call volume company while assisting clients with any concerns or questions they had.
  • Maintained a positive and upbeat attitude
  • Practiced empathy, de-escalation, and problem solving skills

Customer Care Rep

One Touch Direct
Tampa, FL
02.2022 - 05.2023
  • Knows the importance of client authentication and verification prior to discussing any account information
  • Met all metrics and maintained a 100% average on QA surveys

Server/Cashier

Jimbos BBQ
Tampa, FL
01.2021 - 01.2022
  • Serving customers in a very friendly manner while answering any questions they had about the menu
  • Ensured all food was brought out fresh and customers were happy and had all their needs met

Front Desk Receptionist

Sunbar Tanning
Brandon, FL
02.2020 - 12.2020
  • Maintained day to day office and clerical work
  • Developed positive customer relationships to ensure long term clients
  • Consistently ensure complete customer satisfaction

Education

Graduate -

Florida Virtual School
Remote
05.2020

Skills

  • Empathy
  • Conflict resolution
  • Multitasking
  • Computer literacy
  • Punctual
  • Attention to detail
  • Time management
  • Effective communication
  • Customer service
  • Reliability
  • Professionalism
  • Reliable and responsible

Certification

  • Microsoft Word and Excel Certified

Languages

English
Native/ Bilingual

Timeline

Insurance Specialist

United Healthcare
02.2025 - Current

Client Services

Quest Diagnostics Lab
06.2023 - 01.2025

Customer Care Rep

One Touch Direct
02.2022 - 05.2023

Server/Cashier

Jimbos BBQ
01.2021 - 01.2022

Front Desk Receptionist

Sunbar Tanning
02.2020 - 12.2020

Graduate -

Florida Virtual School

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