Meredith Santos
Melbourne,FL
Summary
Dynamic General Manager with a proven track record at Prestige Volkswagen, excelling in strategic planning and relationship building. Expert in financial management and team motivation, I implemented operational strategies that enhanced sales and profitability, fostering a high-performing culture that consistently exceeded objectives. Skilled negotiator dedicated to driving organizational growth.
Overview
21
21
years of professional experience
Work History
General Manager
Prestige Volkswagen
01.2024 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Sales Manager
Prestige Volkswagen
01.2017 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Upheld company policies and implemented standards fairly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
Finance Manager
Prestige Volkswagen
07.2014 - 01.2017
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Implemented risk management strategies to protect company assets and minimize losses.
Sales Consultant
Prestige Volkswagen
11.2006 - 07.2014
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Sales Associate
Nissan of Melbourne
05.2005 - 11.2006
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Assistant Manager
La Primavera
04.2003 - 03.2005
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Education
Associate of Science - Nursing
Keiser University
Melbourne, FL12-2026
Associate of Arts - Office Technologies
Briarcliffe College
Bethpage, NY12-1999
Skills
- Leadership and team building
- Team player
- Efficient multi-tasker
- Relationship building
- Strategic planning
- Exceptional interpersonal communication
- Skilled negotiator
- Operations management
- Effective leader
- Problem resolution
- Motivation
Timeline
General Manager
Prestige Volkswagen
01.2024 - 07.2024
General Sales Manager
Prestige Volkswagen
01.2017 - 12.2023
Finance Manager
Prestige Volkswagen
07.2014 - 01.2017
Sales Consultant
Prestige Volkswagen
11.2006 - 07.2014
Sales Associate
Nissan of Melbourne
05.2005 - 11.2006
Assistant Manager
La Primavera
04.2003 - 03.2005
Associate of Science - Nursing
Keiser University
Associate of Arts - Office Technologies
Briarcliffe College
Similar Profiles
Mandie BrickerMandie Bricker
Vehicle Transporter at Prestige Volkswagen/BMWVehicle Transporter at Prestige Volkswagen/BMW
Danyal SafariDanyal Safari
Vehicle Buyer and Valuer at Prestige Car Buyers (Essendon Volkswagen)Vehicle Buyer and Valuer at Prestige Car Buyers (Essendon Volkswagen)
RIGOBERTO DELGADORIGOBERTO DELGADO
Shop Assistant /Shopkeeper at Prestige Audi - VolkswagenShop Assistant /Shopkeeper at Prestige Audi - Volkswagen