Meredith Southern

Greeted patients and visitors warmly upon arrival at the medical facility.

• Answered phone calls, addressed inquiries, and directed calls appropriately.
• Assisted with insurance verification and collected necessary patient information.
• Streamlined patient check-in and check-out processes for enhanced accuracy and efficiency.
• Maintained organized and up-to-date patient files for easy access.
• Facilitated effective communication between medical staff and patients to ensure clarity and understanding.
• Called patients to confirm scheduled appointments and obtain additional details.
• Scheduled and followed up on patient appointments and the well being of patients the day after endoscopy and/or colonoscopy procedure.
• Provided high-quality administrative and customer service to support patient satisfaction and workflow continuity.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Protected patients by observing strict HIPAA guidelines.
• Maintained supply inventory for office area, ordering items and stocking shelves.
• Communicated with patients with compassion while keeping medical information private.

• Greeted patients warmly while efficiently managing front desk operations to create a welcoming environment.
• Scheduled appointments and coordinated patient flow throughout the office.
• Verified insurance information and processed patient registration forms accurately.
• Maintained organized patient records to ensure confidentiality of sensitive information and streamline access for clinical staff.
• Answered phone calls promptly and addressed patient inquiries effectively.
• Collaborated with medical staff to facilitate smooth communication and workflow.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.

• Managed insurance verification and authorization processes to facilitate timely surgical procedures.
• Developed and coordinated surgical schedules for multiple surgeons to optimize operating room utilization.
• Collaborated with surgeons to prioritize surgery schedules effectively.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Resolved scheduling conflicts promptly to minimize patient delays.
• Scheduled patient appointments for orthopedic consultations and surgeries.
• Communicated with patients regarding pre-operative instructions and requirements.
• Ensured that all required documents were obtained prior to scheduled procedures.
• Collaborated with physicians, supervisors, and colleagues to enhance communication and streamline scheduling processes.