Lead up to 35 Retail location across the region (approx
165 Team members) to consistent YOY sales increase, with an average 7% yearly lift in sales productivity
Awarded Customer Service District Manager of the Year 2024, Zales Division
Spearheaded a sales training program within my market to enhance the customer experience digitally and led to banner sales increase of 3%
Promoted 4 multi store leaders by investing in their personal growth and leading them to act on their potential and create an innovative impact within their role
Utilized Data Analytics to determine root cause within performance areas to pin point areas of opportunity to create growth and a team pivot mindset
Created a team culture of accountability to recognize possible road blocks and create a solution to succeed regardless
Created innovative operational verification program to ensure that all Zales stores were compliant to industry operational expectation and adapted that program to an Internal Audit Team
Creating a 6% decrease in asset loss YOY
Spearheaded a cost savings initiative in partnership with Divisional VP and operational teams to create a 12% operational cost savings utilizing reverse logistics to optimize saving without effect the store and/or guest experience
District Manager
Friedmans Jewelers
01.2001 - 06.2008
Managed a team of 22 sales leaders in multiple states to sales growth in a difficult time within the jewelry industry, while consistently creating sales growth that led within Friedmans
Achieved multiple awards for sales and metric performance within my district, including Sales Leadership Award
Retained 65% of the store leaders with extended tenure up to 20 years in role by creating a culture of accountability