Meredythe Miles
Vero Beach,FL
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing key client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SVP, Managed Services
Nymbus
10.2018 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Drove corporate revenue by creating strategies that fit perfectly with company's vision and mission.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
AVP, Executive Coordinator
CHROME Federal Credit Union
02.2015 - 08.2017
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Served as the primary point of contact for internal and external constituencies on all matters pertaining to the President as well as served as a liaison to the Board of Directors and senior management team.
- Organized and coordinated executive outreach and various special projects within the Credit Union. These projects were completed independently, from conception to completion, and under pressure at times to handle a wire variety of activities and confidential matters with discretion. Worked with all departments within the Credit Union including Marketing, Retail, HR, Operations and Digital on these projects in an effort to provide overall support within the Credit Union.
Assistant Branch Manager, Operations
Dollar Bank
06.2006 - 02.2015
- Trained and developed new team members in alignment with branch service standards and objectives.
- Part of a Quality Assurance Team that provided operational support to other branches through routine audits. These audits were intended to identify areas of operational concern in the branch.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
No Degree - Women in Leadership
Minnesota State University - Mankato
Mankato, MN11.2023
Bachelor of Science - Marketing
Robert Morris University
Coraopolis, PA05.2008
Skills
- Process Improvements
- Staff Development
- Operations Management
- Strategic Plans
- KPI Tracking
- Customer Support
- Policies and Procedures
- Team Building
- Operational Excellence
- Organizational Development
- Customer Relationship Management
- Strategic Leadership
Certification
- Customer Success for Impact, Winning by Design - June 2022 - June 2025
- Executive Leadership Program - Hallet Leadership - September 2022
- Women in Leadership Program - Minnesota State University - November 2023
Timeline
SVP, Managed Services
Nymbus
10.2018 - Current
AVP, Executive Coordinator
CHROME Federal Credit Union
02.2015 - 08.2017
Assistant Branch Manager, Operations
Dollar Bank
06.2006 - 02.2015
No Degree - Women in Leadership
Minnesota State University - Mankato
Bachelor of Science - Marketing
Robert Morris University
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