Meri Bolivar
West Valley City,UT
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
Work History
Team Leader
Skot Whipple LLC
Lindon, UT
12.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Observed packing operations to verify conformance to specifications.
Customer Service Cashier
Entretenimientos Unix Limitada
Concepcion, Region VIII, Chile
01.2016 - 08.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Bank Officer
Banco Nacional De Credito
Valencia, Carabobo - Venezuela
07.2012 - 09.2015
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Managed and opened over Number checking, saving and line of credit accounts.
Education
Engineering -
Universidad Nacional Experimental De Las Fuerzas A
Venezuela07.2011
Bachelor Of Applied Science -
L.B Jose Gregorio Ponce Bello
Venezuela07.2006
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Cash Handling
- Client Service
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Team Leader
Skot Whipple LLC
12.2021 - Current
Customer Service Cashier
Entretenimientos Unix Limitada
01.2016 - 08.2017
Bank Officer
Banco Nacional De Credito
07.2012 - 09.2015
Engineering -
Universidad Nacional Experimental De Las Fuerzas A
Bachelor Of Applied Science -
L.B Jose Gregorio Ponce Bello