Merixandrea Vega
Haines City,FL
Summary
Detail-oriented administrative and technical support professional with bachelor's degrees in Computer Science and Graphic Design. Experienced in documentation, CRM/helpdesk systems, account management, data entry, technical troubleshooting, and multi-system navigation. Skilled at accurately maintaining records, resolving system issues, communicating clearly, and following established procedures in fast-paced environments. Seeking to transition into administrative operations, research data coordination, HR support, documentation, or project coordination roles.
Overview
10
10
years of professional experience
Work History
Universal Studios / GCC Contact Center / Services
Universal Studios
Orlando, FL
02.2025 - Current
- Manage guest account records related to Annual Passes, FlexPay subscriptions, billing inquiries, ticket changes, and account updates.
- Worked effectively in fast-paced environments.
- Navigate multiple internal systems simultaneously to document concerns, process transactions, update records, and maintain account accuracy.
- Research and resolve account discrepancies involving billing, ticket modifications, refunds, exchanges, and purchase records.
- Communicate clearly through phone and digital channels while following established procedures and escalation guidelines.
- Maintain accuracy, time management, and problem-solving skills in a fast-paced, metric-driven environment.
- Self-motivated, with a strong sense of personal responsibility.
Disney Central Sales & Solutions / Internet Help D
Walt Disney World Resort
Orlando, FL
05.2022 - 09.2024
- Provided technical support for website and mobile application issues through phone, chat, and email.
- Documented technical issues, account updates, troubleshooting steps, and resolutions using internal CRM/helpdesk systems.
- Assisted with profile creation, account management, ticket linking, reservations, and booking-related system processes.
- Researched and resolved application errors involving My Disney Experience, Live Engage, and internal support tools.
- Followed established procedures to escalate complex technical, account, and system-related issues when needed.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Call Center Representative /Debt Collector Agent
GC Services Call Center
Killeen, TX
07.2018 - 05.2022
- Managed high-volume inbound and outbound communications related to overdue loan payments and account status.
- Documented customer interactions, payment arrangements, account updates, and resolution steps using dialer and account management systems.
- Located and verified missing customer contact information while maintaining accurate account records.
- Explained payment options and account procedures clearly while following compliance and escalation guidelines.
- Used negotiation, problem-solving, and organization skills to support account resolution.
- Resolved complex customer issues by utilizing problem-solving skills and available resources.
- Managed high-volume inbound calls, ensuring customer inquiries were addressed efficiently.
- Maintained accurate records of customer interactions for quality assurance and compliance purposes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Freelance Graphic Designer
Myself
Killeen, TX
06.2016 - 08.2018
- Designed logos, illustrations, business cards, and banners for clients based on brand and project needs.
- Managed multiple design projects simultaneously while prioritizing deadlines and client revisions.
- Customized and improved existing logos to enhance brand identity and visual consistency.
- Applied strong attention to detail, layout, and visual communication to deliver high-quality design work.
- Collaborated with clients to define design requirements and deliver tailored solutions.
Education
Bachelor of Science - Graphic Design And Computer Science
Full Sail University
Winter Park, FL03.2018
Skills
- Data entry and record management
- Account documentation and case notes
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- Microsoft Teams, email, and chat communication
- Technical troubleshooting for web and mobile applications
- Multi-system navigation
- Administrative support
- Research and information verification
- Confidential information handling
- Time management and task prioritization
- Policy and procedure compliance
- Written and verbal communication
- Adobe Creative Suite: Illustrator, Photoshop
Timeline
Universal Studios / GCC Contact Center / Services
Universal Studios
02.2025 - Current
Disney Central Sales & Solutions / Internet Help D
Walt Disney World Resort
05.2022 - 09.2024
Call Center Representative /Debt Collector Agent
GC Services Call Center
07.2018 - 05.2022
Freelance Graphic Designer
Myself
06.2016 - 08.2018
Bachelor of Science - Graphic Design And Computer Science
Full Sail University