Meriam Plenos Torriani
Clermont,FL
Summary
Offering excellent communication and good judgment. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Versatile Job Title offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Procedure Coordinator
Southlake Gastroenterology
Minneola, FL
01.2025 - Current
- Confirming insurance coverage, benefits, and eligibility for patients.
- Obtaining necessary authorizations for medical procedures and treatments.
- Maintaining accurate records of insurance information, claims, authorizations, and patient interactions.
- Effectively communicate with individuals, teams, and external parties to ensure everyone is informed about schedules and any changes.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in scheduling software and tools.
- Strong interpersonal skills and ability to work collaboratively with others.
Receptionist
Southlake Gastroenterology
Minneola, FL
05.2024 - 01.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow and reducing response times.
- Developed and implemented filing systems, improving document retrieval speed and organization.
- Answered phone promptly and directed incoming calls to correct offices.
Website and Graphic Designer
O.D.E.S Hospitality & Freelance
01.2021 - 01.2025
- Designed website layouts, templates and unique branded looks.
- Applied knowledge of production to create high-quality images.
- Completed final touches for projects such as images sizes and font selection.
- Put together videos for social media, advertising and informational purposes.
Lead Receptionist
Emmaus Calling Inc
Clermont, FL
08.2022 - 04.2024
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Acted as first point of contact and set appointments for prospective clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Suntoy’s Intl.
11.2013 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Solved customer challenges by offering relevant products and services.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Executive Certification - Web Design & Development
E Cornell (Cornell University)
Ithaca, NY01.2021
High School Diploma -
Regino Mercado Night High School
Cebu, Philippines04.2008
Skills
- Visual design
- PC and Mac platforms
- Digital design
- Logo design
- Graphic design
- Sales expertise
Accomplishments
During my 6 years in the position of sales associate for a major toy selling company in the Philippines, I was able , through high level customer service and identification , to improve the overall financial results for the shop, which was located in a Luxury Resort (Shangri-La group) with high profile guest demographics.
Certification
- Certified Web Design and Development, Cornell University - October 2020-January 2021
Gardening, Traveling, baking, design
We have a nice house in Clermont and I enjoy tending to my garden, grow plants and fruits and spices.
Having grown up in the beautiful provinces of Cebu island, I was always fond of nature and the bounty it can give.
My husband is the owner of the Company and has worked all over the World as an international Hotel executive. We have traveled to great destinations around the globe. I am eager to travel around the United States when time allows.
I am a passionate baker and I enjoy breads and desserts , making them fresh at home.
I very much enjoy interior design , art mainly for inside house, restaurants and hotels.
Timeline
Procedure Coordinator
Southlake Gastroenterology
01.2025 - Current
Receptionist
Southlake Gastroenterology
05.2024 - 01.2025
Lead Receptionist
Emmaus Calling Inc
08.2022 - 04.2024
Website and Graphic Designer
O.D.E.S Hospitality & Freelance
01.2021 - 01.2025
Sales Associate
Suntoy’s Intl.
11.2013 - 01.2019
Executive Certification - Web Design & Development
E Cornell (Cornell University)
High School Diploma -
Regino Mercado Night High School