Merian Harvey
Texas City,TX
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
General Manager
America's Best Eyecare & Eyewear
, TX
05.2025 - Current
- Resolved customer complaints efficiently while upholding service quality standards.
- Provided professional guidance on frame selection, lens materials, and contact lenses.
- Inspected completed eyeglasses for accuracy before customer return.
- Developed marketing strategies to boost optical department sales.
- Troubleshot technical issues with optical equipment to minimize downtime.
- Monitored daily operations to ensure optimal workflow in the optical department.
- Prepared reports analyzing sales trends, budgeting, and operational performance.
- Managed and trained optical staff to enhance customer service quality.
Education
Some College (No Degree) - computer science
Sam Huston State University
Huntsville, TXSkills
- Leadership and team building
- Communication skills
- Training and coaching
- Time management
- P&L management
- Staff development
- Sales planning
- Talent acquisition and retention
- Customer retention
Accomplishments
- Hightest sales over budget (2023)
- Highest report card score (2023)
- Best Dr. and Gm partnership(2024)
- Highest NPS score for customer service (2024)
Certification
CPR & BLS certified
Timeline
General Manager
America's Best Eyecare & Eyewear
05.2025 - Current
Some College (No Degree) - computer science
Sam Huston State University