Meric Sands
Patterson,CA
Summary
Dedicated caregiver with exceptional interpersonal skills, transitioning to a customer service role. Proven ability to manage multiple responsibilities while providing compassionate and efficient support to clients. Currently pursuing a degree in Computer Science at Western Governors University, further enhancing technical proficiency and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Provider
Stanislaus County
08.2022 - Current
- Executed comprehensive domestic operations including meal preparation, housekeeping, and laundry, achieving a 30% increase in household efficiency and reducing chore time by 15 hours per week
- Offered companionship and kindness to elderly patients.
- Accompanied recipients to medical appointments and other resource sites, providing compassionate support and ensuring their comfort and safety.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Warehouse Associate
CVS
11.2022 - 04.2023
- Received, unloaded, and stocked an average of 300 units of merchandise daily to maintain inventory levels
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Client Relations Specialist
Vanguard
11.2021 - 03.2022
- Ensured a low 8% callback rate by resolving client inquiries comprehensively on initial contact, ensuring high client satisfaction and operational efficiency
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Logged call information and solutions provided into internal database.
Customer Service Representative
JSF Call Center
08.2021 - 09.2021
- Achieved a 21% reduction in average call handling time through improved efficiency techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Licensed Life Insurance Agent
Family First Life
05.2021 - 08.2021
- Consistently met or exceeded monthly sales targets, averaging 15 policies sold per month
- Advised over 50 clients on insurance solutions tailored to their financial needs and goals
- Facilitated efficient claim processes and provided exceptional client service throughout.
Licensed Life Insurance Agent
PSI Groups
03.2021 - 08.2021
- Generated 15 opportunities through effective use of social media, referrals, and company lead pools
- Achieved 96% customer satisfaction rating through exceptional service and support.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Marketing Associate
Exec Haus
04.2021 - 06.2021
- Developed and nurtured client relationships, contributing to a 10% increase in sales leads
- Produced and presented detailed reports that informed strategic decision-making
- Implemented effective strategies, including promotional discounts and financing plans, to drive product and service uptake.
Line Cook
Salata
12.2019 - 02.2020
- Prepared and served over 100 dishes daily with consistent portion sizes and quality
- Maintained 100% cleanliness and hygiene standards in kitchen and dining areas
- Contributed to team efficiency by assisting with inventory management and organization.
Education
Computer Science -
Western Governors University
05.2026
Skills
- Operating System Knowledge
- Remote Support
- CRM Software
- Teamwork and Collaboration
- Problem-Solving
- Documentation and Recordkeeping
Timeline
Warehouse Associate
CVS
11.2022 - 04.2023
Provider
Stanislaus County
08.2022 - Current
Client Relations Specialist
Vanguard
11.2021 - 03.2022
Customer Service Representative
JSF Call Center
08.2021 - 09.2021
Licensed Life Insurance Agent
Family First Life
05.2021 - 08.2021
Marketing Associate
Exec Haus
04.2021 - 06.2021
Licensed Life Insurance Agent
PSI Groups
03.2021 - 08.2021
Line Cook
Salata
12.2019 - 02.2020
Computer Science -
Western Governors University
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