Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Merica Stanley

Pottsboro,TX

Summary

Skilled Automotive Service Writer and State Inspector, adept in vehicle inspection and cost estimation, showcased exceptional empathy and problem-solving at Preston Automotive. Achieved increased customer loyalty through effective dispute resolution and meticulous service quality. Proficient in warranty processing and service scheduling, blending technical expertise with patience and kindness.

Overview

21
21
years of professional experience

Work History

Automotive Service Writer

Preston Automotive
07.1998 - 08.2019
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Vehicle Inspector

Texas Department Of Public Safety
02.2000 - 07.2019
  • Test drove vehicles for steering and brake system inspection
  • Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues

Education

Bells ISD

Skills

  • Strong Customer service skills
  • Empathy and patience
  • Problem solving
  • Estimating costs
  • Service scheduling
  • Warranty processing

Timeline

Vehicle Inspector

Texas Department Of Public Safety
02.2000 - 07.2019

Automotive Service Writer

Preston Automotive
07.1998 - 08.2019

Bells ISD

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Merica Stanley