Mericka Hilaire
Newark
Summary
Dependable and detail-oriented hospitality professional with strong front desk, guest services, and administrative experience. Skilled at managing hotel front desk operations, resolving guest concerns, handling reservations, and leading team members to maintain excellent customer service standards. Recognized for strong communication, multitasking abilities, and maintaining professionalism in fast‑paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
DoubleTree by Hilton Newark Airport
Newark
06.2025 - Current
- Supervise front desk staff and ensure smooth daily hotel operations.
- Assist guests with check-in, check-out, reservations, and special requests.
- Resolve guest complaints and service issues while maintaining Hilton service standards.
- Support staff with training, shift coordination, and problem resolution.
- Monitor guest satisfaction and maintain accurate records and reports.
Front Desk Agent
DoubleTree by Hilton Newark Airport
Newark
02.2024 - 06.2025
- Checked guests in and out while ensuring a smooth and welcoming experience.
- Managed reservations, room assignments, and guest requests.
- Addressed guest concerns and resolved issues professionally.
- Coordinated with housekeeping and maintenance to ensure guest satisfaction.
- Processed payments and maintained accurate guest information.
Front Desk Receptionist
CMSW
Brooklyn
01.2022 - 02.2024
- Managed a multi-line phone system and transferred calls efficiently.
- Greeted patients and maintained a professional front desk environment.
- Scheduled appointments and updated calendars.
- Assisted patients with forms and general inquiries.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Performed administrative duties including filing, scanning, and data entry.
Server
Applebee's Neighborhood Grill & Bar
Newark
12.2021 - 12.2022
- Delivered excellent customer service in a fast-paced restaurant environment.
- Verified identification for alcohol purchases.
- Resolved customer complaints and coordinated with kitchen staff.
Cashier Specialist
Burlington
Brooklyn
07.2021 - 12.2021
- Processed returns, exchanges, and payments accurately.
- Prepared and balanced daily cash drawers.
- Assisted customers while maintaining high productivity.
Customer Service Cashier
Extra Supermarket
Newark
12.2019 - 07.2021
- Processed cash, debit, and credit transactions using POS systems.
- Maintained organized checkout areas and assisted customers with inquiries.
Education
Bachelor of Science - Psychology
St. Francis College
Brooklyn, NYHigh School Diploma -
Weequahic High School
Newark, NJSkills
- Customer Service
- Front Desk Operations
- Hotel Guest Services
- Hospitality Leadership
- Multi-Line Telephone Systems
- Scheduling and Reservations
- Microsoft Office
- Administrative Support
- Time Management
- Multitasking and Problem Solving
- Office Organization
- Sensitive Information Handling
Certification
Phlebotomy Technician
References
Available upon request
Languages
- Haitian Creole, Native
- English, Fluent
- French, Advanced
Timeline
Front Desk Supervisor
DoubleTree by Hilton Newark Airport
06.2025 - Current
Front Desk Agent
DoubleTree by Hilton Newark Airport
02.2024 - 06.2025
Front Desk Receptionist
CMSW
01.2022 - 02.2024
Server
Applebee's Neighborhood Grill & Bar
12.2021 - 12.2022
Cashier Specialist
Burlington
07.2021 - 12.2021
Customer Service Cashier
Extra Supermarket
12.2019 - 07.2021
Bachelor of Science - Psychology
St. Francis College
High School Diploma -
Weequahic High School