Meriem Benchaouch
Alexandria,VA
Summary
Experienced resident services manager specializing in client retention and business operations. Demonstrated ability to meet and exceed business targets through effective team leadership and service coordination. Strong organizational skills and adept at managing multiple priorities efficiently.
Overview
20
20
years of professional experience
Work History
Resident Services Manager
UDR, Inc.
Alexandria, VA
10.2022 - Current
- Guided walk-in traffic, reducing wait times and improving visitor experience.
- Addressed walk-in resident concerns in partnership with resident services manager and community director to enhance service quality.
- Ensured timely responses to all voicemails, texts, emails, and other communications from residents and the community.
- Systematized incoming package organization for streamlined distribution.
- Collaborated with business manager, centralized admin, and renewal teams to achieve leasing and renewal targets.
- Utilized CRM software to manage resident relations, service requests, and communications effectively.
- Oversaw property conditions by inspecting move-in ready apartments prior to orientation.
- Conducted daily inspections of amenities to ensure proper stocking and maintenance.
Salon Manager
Bella Moda Salon & Spa
Washington D.C.
05.2021 - 05.2022
- Oversaw and managed the daily operations of a luxury, high-end salon and its staff
- Created an operations budget for staffing, vendors, inventory, and facilities/building management
- Slashed office expenditures by $22K by negotiating vendor contracts, implementing inventory control, and standardizing procedures
- Introduced new retail product lines to replace underperforming items with more profitable ones
- Implemented new marketing and hotel concierge programs
- Managed social media presence. Facebook, Instagram, Twitter, etc.
- Interviewing, hiring, and training of new staff and other key personnel
Office Manager
Brooks Logic, LLC.
03.2006 - 02.2022
- Managed schedules, organized office functions, and oversaw daily operations of office with more than 50 employees
- Assisted bookkeeper with company payroll, accounts payable, accounts receivable, expense reimbursement, and general ledger
- Interfaced with clients on project-related matters and provided appropriate support to ensure the smooth flow of the projects
- Created and managed project invoices and tracked project expenses
- Managed vendors and the purchasing of office supplies, software, and equipment
Salon Manager
Cristophe Salon
Washington D.C.
02.2018 - 06.2019
- Managed elite clientele that included Washington DC insiders, political figures, and A-list celebrities
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Improved office operations by automating client correspondence, record tracking and data communications
- Handled all incoming business and client requests for information
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Front Desk Manager
Immortal Beloved
Washington D.C.
05.2014 - 08.2016
- Maintain and organized a comprehensive filing system with documentation of purchases, vouchering, schedules, and reports
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
- Managed staff, preparing work schedules and assigning specific duties
Front Desk Manager
Calvary Salon
Washington D.C.
03.2012 - 08.2014
Flight Attendant
Delta Airlines
Atlanta, GA
06.2009 - 12.2010
Education
International Business Management -
Northern Virginia Community College
Sterling, VA06-2011
Airline Operations -
International Air and Hospitality Academy
Vancouver, WA06-2009
Skills
- Quadrilingual: English, Spanish, French, Arabic
- Membership in the Washington Concierge Association
- Social media certification for business
- Customer relationship management
- CRM software proficiency
- Service quality improvement
- Property inspection skills
- Staff training and development
- Budget management expertise
- Effective communication skills
- Resident retention strategies
Timeline
Resident Services Manager
UDR, Inc.
10.2022 - Current
Salon Manager
Bella Moda Salon & Spa
05.2021 - 05.2022
Salon Manager
Cristophe Salon
02.2018 - 06.2019
Front Desk Manager
Immortal Beloved
05.2014 - 08.2016
Front Desk Manager
Calvary Salon
03.2012 - 08.2014
Flight Attendant
Delta Airlines
06.2009 - 12.2010
Office Manager
Brooks Logic, LLC.
03.2006 - 02.2022
International Business Management -
Northern Virginia Community College
Airline Operations -
International Air and Hospitality Academy