Meri Lee Henning
Fort Atkinson
Summary
Strategic Bid Specialist recognized for high productivity and efficient task completion. Excel in communication, problem-solving, and team collaboration, ensuring successful bid submissions and project executions.
Also, have exceptional customer service skills with handling challenging customers with professionalism, respect and empathy.
Overview
38
38
years of professional experience
1987
1987
years of post-secondary education
Work History
Bid Specialist
Nasco Education, LLC
Fort Atkinson
2022.08 - Current
- Managed bid preparation for educational products and services.
- Collaborated with cross-functional teams to gather necessary bid information.
- Reviewed and analyzed customer requirements to ensure that bids met all criteria.
Customer Care Specialist
Nasco Education, LLC
Fort Atkinson
1987.09 - 2022.08
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the system.
- Provided feedback on product issues to improve customer satisfaction.
- Participated in team meetings to share insights on customer trends and feedback.
- Trained new team members on customer service protocols and tools.
Education
Fort Atkinson High School
Fort Atkinson, WISkills
- Bid management
- RFP response
- Collaboration tools
- Contract analysis
Timeline
Bid Specialist
Nasco Education, LLC
2022.08 - Current
Customer Care Specialist
Nasco Education, LLC
1987.09 - 2022.08
Fort Atkinson High School