Merill Guangga
San Gabriel,CA
Summary
Dynamic Area Supervisor at Ross Dress for Less with a proven track record in task delegation and customer service management. Enhanced operational efficiency and reduced inventory shrinkage through effective team oversight. Adaptable and skilled in multitasking, I foster a supportive environment while driving improvements in workflow and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Pasadena, CA
11.2016 - Current
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Conducted continuous evaluations to monitor employee work quality.
- Enhanced customer satisfaction by improving workflow efficiency and reducing wait times.
- Assigned tasks to team members, enhancing operational efficiency.
- Lowered inventory shrinkage, drive-off rates, and cash discrepancies by consistently monitoring daily processes.
- Trained new team members to foster a supportive store atmosphere.
Sunday School Teacher
Montrose Church
06.2014 - 04.2018
- Encouraged class participation to build student confidence and interest in church teachings.
- Promoted orderly behavior to enhance classroom safety.
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
CNA
Rose Garden
Pasadena, CA
10.2013 - 04.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Education
LVN -
Integrity College of Health
Pasadena, CA02.2027
Skills
- Task delegation
- Documentation skills
- Multitasking and prioritizing
- Scheduling and Time-tracking
- Cash handling and reconciliation
- Adaptable to changing demands
- Delegation and supervision
- Customer service management
Languages
Tagalog
Native or Bilingual
Timeline
Area Supervisor
Ross Dress for Less
11.2016 - Current
Sunday School Teacher
Montrose Church
06.2014 - 04.2018
CNA
Rose Garden
10.2013 - 04.2014
LVN -
Integrity College of Health