Merina Fazliu
Roselle Park,USA
Overview
16
16
years of professional experience
Work History
Order Entry Specialist
SATEC Inc
Union, NJ
10.2021 - Current
- Recording customer information in order to process orders
- Completing fields such as name, address, account number, item number, price, and any sales or promotions
- Inputting data into a central database to be used to fulfill orders
- Create invoices, process return requests, issue RMA's, provide order status.
- Coordination of activities and the interaction with other departments Finance, Engineering and Transportation Logistics, to ensure shipment
- Entering customer information into databases such as names, billing details, address, and item specifications.
- Transferring paper formats into computer files or database systems.
- Handle typing in customer information provided directly into an electronic format, creating spreadsheets with large numbers of figures.
- Utilized QuickBooks for efficient financial management.
- Monitoring Daily Incoming and Internal Data on Excel Spreadsheets.
HR Assistant
SATEC Inc
Union, NJ
10.2021 - Current
- Handle the daily administrative and HR duties of an organization.
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Maintains the integrity and confidentiality of human resource files and records.
- Provides clerical support to the HR department.
- Performs other duties as assigned.
Customer Service Representative
SANTANDER BANK
Edison, NJ
11.2018 - 04.2019
- Maintained secure and organized cash operations.
- Enhanced client support.
- Handled customer transactions efficiently.
- Guided customers in resolving inquiries.
- Interacted with customers through phone call
- Kept records of customer complaints
- Coordinated responses for emails, incoming calls, and outgoing calls.
- Managed customer accounts
- Handled billing issues and order inquiries
- Assisted customers with a warm and professional attitude
- Managed and maintained secure storage systems.
- Help solve customer problems involving accounts/orders.
Pharmacy Clerk
BARON'S DRUG STORE
Westfield, NJ
04.2009 - 05.2016
- Provided exceptional customer service.
- Greet customers and help them locate merchandise.
- Answer telephones to provide information and receive orders.
- Answer telephone inquiries, referring callers to pharmacist when necessary.
- Answer customers' questions, and provide information on procedures or policies.
- Operate cash register to process cash or credit sales.
- Accept prescriptions for filling, gathering and processing necessary information.
- Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
- Compound, package, and label pharmaceutical products, under direction of pharmacist.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Process merchandise returns and exchanges.
- Stock shelves, and mark prices on shelves and items.
- Supervise others and provide on-the-job training.
Education
Associate of Applied Science - Business Management
Berkeley College
Woodbridge, NJ08.2018
GED - undefined
Roselle Park High School
Roselle Park, NJ06.2012
Skills
- Excel
- Microsoft Powerpoint
- Microsoft Word
- Management
- Microsoft Office
- Research
- Customer service
- Computer skills
- Organizational skills
- Customer support
- Quickbooks
Languages
English - Fluent
Timeline
Order Entry Specialist
SATEC Inc
10.2021 - Current
HR Assistant
SATEC Inc
10.2021 - Current
Customer Service Representative
SANTANDER BANK
11.2018 - 04.2019
Pharmacy Clerk
BARON'S DRUG STORE
04.2009 - 05.2016
Associate of Applied Science - Business Management
Berkeley College
GED - undefined
Roselle Park High School